María Paula Vindas García
Heredia
Summary
Currently studying Software Engineering. I am a very dedicated person in the workplace, always looking to learn new skills. I would like to work for a company that allows me to bring my experience and also gives me the possibility to develop to continue growing professionally.
Overview
1
1
Certification
Work History
Sr Analyst II Infrastructure Services
DXC Technology
- Current
- Working directly with CIBC (Canadian Imperial Bank of Commerce) clients by email, chat or calls
- Offering relevant IT services to provide accurate solutions to users focusing on root cause and prevention, implementing effective technical controls to protect company assets with effective IT Security program and robust security protocols and procedures
- Responsible to lead ongoing project changes on specific time schedule, collaborate during daily/weekly meetings, incoming calls, chat and web tickets for major issues providing technical assistance, manage escalation to ensure timely and high quality solutions for problems and implement strategies for providing proactive support
- Utilization of the knowledge base for developed and implement outstanding results during project changes with technical managers, developers and others
- Provide assistance to more experienced consultants and Developers during ongoing issues including documentation for critical issues
- Upgrading Mainframe Application infrastructure such as application infrastructure (including CA7 Scheduler and JCL), code implementation and promote
- Distributed architecture: IBM Z platform architecture, TSO, ISPF Utilities, IOF/SDSF
- Assist on Unix Servers technical requests through remote access
- Providing technical troubleshooting and consulting services for Mainframe z/OS Applications & Operational environment and early detection of performance issues by monitoring the Mainframe Performance Incident Management
- Deliver service supporting and monitoring assistance for Linux and Red Hat applications implementing/deinstalling rules for platform runtime package management system
- I have strong organization abilities, time management and effectively communicate with clients on technical and business issues.
Waitress
La Plazita Smoke House and Grill
- 11.2020
- Implemented strategies to speed up the transaction process, reducing wait times
- Received frequent recognition from customers for exceptional customer service
- Fast and accurate processing of sales transactions using point of sale (POS) systems
- Handling cash, credit cards and other payment methods
- Providing exceptional customer service.
Education
High school degree -
Liceo San Roque
11.2017
Skills
- Customer Service Oriented
- Active Listening
- IT Resolutions
- Office Domain
- Time Management
- Documentation And Reporting
- Emotional Intelligence
- Critical Thinking
- Adaptability
- Assertive Communication
- Analytical Thinking
- Team Collaboration and Leadership
Certification
IT Essentials: PC Hardware and Software
CCNA 1 - CCNAv7: Network Fundamentals
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Sr Analyst II Infrastructure Services
DXC Technology
- Current
Waitress
La Plazita Smoke House and Grill
- 11.2020
High school degree -
Liceo San Roque
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