MARC-ANDRÉ MÉRETTE
Kelowna,British Columbia
Summary
Automotive technician \ Service advisor \ Parts advisor
Overview
13
13
years of professional experience
1
1
Certification
Work History
Parts Advisor
Harley-davidson
11.2023 - 06.2024
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various models.
- Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
Service Advisor
Motor Werke
05.2023 - 11.2023
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Dealer Customer Service Representative
KTM canada
02.2022 - 11.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Automotive Service Technician
Ford Kronos
08.2020 - 01.2022
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Automotive Service Technician
Lamborghini Montreal
03.2014 - 05.2020
- Completed customer orders and warranty services according to manufacturer specifications.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Automotive Technician / Service Advisor Assistant
Total Auto Service
01.2011 - 11.2013
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Education
Certification - In vehicle wheel alignment
Hunter Alignement
01.2018
DEP Technical College - Automotive
Collège Professionnel Marguerite-Bourgeois
01.2011
Diplôme Étude Secondaire -
Félix-Leclerc
01.2008
Skills
- Multitasking and problem solving
- Diagnostic and troubleshooting
- Completing service plan documentation
- Experience in wheel alinment
- Inspection of new and pre-owned vehicle
- Skill using power tools and being indepedant
Certification
Class 2 automotive technician certification \ CPA
Languages
French, English
Native language
English
Proficient
C2
French
Proficient
C2
Spanish
Intermediate
B1
Contact - Summary
Hardworking professional with experience in customer service and automotive repairs. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. Punctual and well mannered, always looking to improve my skillset and grow with a company.
Timeline
Parts Advisor
Harley-davidson
11.2023 - 06.2024
Service Advisor
Motor Werke
05.2023 - 11.2023
Dealer Customer Service Representative
KTM canada
02.2022 - 11.2022
Automotive Service Technician
Ford Kronos
08.2020 - 01.2022
Automotive Service Technician
Lamborghini Montreal
03.2014 - 05.2020
Automotive Technician / Service Advisor Assistant
Total Auto Service
01.2011 - 11.2013
Certification - In vehicle wheel alignment
Hunter Alignement
DEP Technical College - Automotive
Collège Professionnel Marguerite-Bourgeois
Diplôme Étude Secondaire -
Félix-Leclerc
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