Marcela Orias Fajardo
Psychology /Team Leader
San Jose,Costa Rica
Summary
As a highly skilled Team Leader, I boast a proven track record in coordinating workgroup activities, with expertise in strategy development, training delivery, objective setting, and active team input solicitation. My exceptional interpersonal and communication skills allow me to maintain a big-picture focus, effectively communicating complex goals and visions to all. I am a natural problem solver, networker, and consensus builder, fostering a collaborative environment where team members feel heard and valued. Organized and personable, I cultivate strong interpersonal connections, instill trust, and guide teams towards the successful achievement of organizational objectives. As an effective facilitator, I excel in cross-departmental collaboration, working harmoniously with co-managers and top-tier leadership. Additionally, I am an outstanding trainer and mentor, reinforcing my reputation as a versatile and impactful Team Leader.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Team Leader- Recruitment Business Partner NAM
IBM
02.2022 - Current
- Company Overview: IBM, Costa Rica -Consulting for A.P Moller - Maersk
- Led a recruitment team, adapting to fast-paced environments and shifting priorities while following SOPs.
- Motivated and empowered team members, delegating responsibilities based on individual strengths.
- Set performance expectations for the team, monitoring progress towards goals, and provided constructive feedback for continuous improvement.
- Managed conflicts, fostering a positive and collaborative work environment.
- Developed team members skills through targeted coaching, enhancing individual performance.
- Led cross-functional projects to improve recruitment operations, promoting continuous improvement.
- Maintained an inclusive and diverse team culture, advocating for staff and resolving conflicts.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Optimized team performance through continuous feedback, coaching, and development opportunities.
- Mentored junior staff, equipping them with skills to excel in their roles.
- Led by example, inspiring commitment and professionalism among team members.
- Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
- Coached and mentored team members, helping them develop skills and find growth opportunities.
- Lead Agile, fostering a culture of Agile and delivering exceptional results.
- Maintained database systems for operational data tracking and analysis.
- Educated staff on organizational mission and goals for success.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Stayed informed on industry trends to gain competitive advantage.
- Organized professional development workshops for team growth.
- Updated knowledge of labor market trends, adjusting recruitment strategies accordingly.
- Enhanced team productivity through efficient task delegation.
- Reduced operational risks and forecasted performance trends.
- Provided reporting for forecast analysis and decision-making support.
- Streamlined recruitment processes for efficient candidate selection and onboarding.
- Trained and mentored junior recruiters, improving team performance and success rates.
- Reduced time-to-fill metrics with effective communication channels between recruiters and hiring managers.
- Managed high-volume requisition loads, ensuring timely placement of qualified candidates.
- Implemented data-driven strategies to optimize recruitment efforts and improve candidate quality.
- Created detailed reports and presentations for executive leadership, showcasing key recruitment metrics and progress towards strategic objectives.
- Developed strong relationships with hiring managers and people partners to effectively fill positions.
- Coached hiring managers on best practices for Affirmative Action compliance.
- Worked closely with hiring managers to communicate job descriptions accurately.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing issues promptly.
- Provided exceptional customer service to clients, maintaining professionalism.
- Established clear communication channels for timely information exchange among team members and stakeholders.
- Managed strategic partnership initiatives for measurable outcomes and deeper relationships with cross-functional teams.
- Developed and maintained strong relationships with key stakeholders for improved collaboration and strategic alignment.
- Facilitated decision-making processes through open dialogue and consensus-building techniques.
- Developed risk management plans to minimize project disruptions and ensure timely delivery.
- Implemented a comprehensive reporting system to track team performance and identify improvement areas.
- Led meetings and adhered to recruitment processes and SOPs, continuously monitoring and recommending improvements to ensure best practices.
Talent Acquisition Specialist (Onboarding Coordinator, Sourcer and Recruiter for the USA)
Stewart Lender Services
02.2017 - 02.2022
- Onboarding Coordinator promoted to Sourcing Specialist II (April 2019) and then to Recruiter (December 2019).
- Managed full-cycle recruiting process for multiple roles simultaneously while maintaining high-quality standards in candidate assessment and selection across the United States.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
- Conducted meetings with hiring managers remotely
- Accountable for effectively building relationships with HR Business Partners, hiring managers and key stakeholders
- Create a strategic recruiting plan aligned with business strategy in order to deliver top talent to the business
- Build a talent pipeline for future opportunities and Utilize ATS (Taleo Enterprise) to accurately document and track recruiting activities.
Bilingual Recruiter, Talent Acquisition
Manpower Group
03.2016 - 02.2017
- Company Overview:
- Professional Services (Freelance) for the RPO- Recruiting for Sykes, Bombardier, HP, Walmart among other companies.
- As Contractor at Western Union:
- Recruitment full cycle
- Enhanced employer branding through participation in job fairs and community events, attracting diverse talent.
- Conducted thorough pre-screening interviews to assess candidate qualifications, ensuring only top talent was presented to hiring managers.
- Recruitment of professional positions, IT programmers, technical and administrative positions in finances and accounting, back office, call center agents, etc
- Customer Service and Accessory to clients regarding to requisitions
- Administrative tasks: labor contracts, promotions, directing meetings with managers, weekly openings reports, files of new hires, among others
- Managed multiple job requisitions simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality of work.
- Provided excellent candidate experience throughout the entire recruitment process, resulting in positive feedback from applicants and hiring managers alike.
Recruiter /Contractor for Bimbo
Soluciones Creativas
09.2015 - 12.2015
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Bringing support to Onboarding process and application of Culture and Organizational Climate Evaluation.
- Administrative task: prepare labor contracts, create files of new hires, coordinate the uniforms delivery, medical check coordination, among others.
Consultant
Professional Services Psychology Professional
04.2014 - 08.2015
- Evaluation of Mental Suitability Carrying and Possessing Firearms, Human Resources and Psychological Consultancies, Experience in Recruitment and Personnel Selection, Application and Analysis of Psychological Test, Interview per Competences, Reports Elaboration, Position and Profiles Descriptive per Competences, Culture and Work Environment Studies, Performance Evaluation, Induction Programs, Capacitating Workshops, Occupational Health and Stress Management, Organizational Learning, Leadership in groups and organizations, communication processes, opinion and attitudes, Labor Legislation, and CSR Corporate social responsibility, among others
Human Resources Supervisor
Pantera Negra Global Latin America (Panther Global Group)
09.2012 - 11.2013
- Expertise in end to end recruitment process and responsible for administering psychological tests, and preparing reports for clients
- Experienced in recruiting for diverse professional roles, including IT programmers, finance, technical and administrative positions, back office, and call center agents.
- Oversee induction processes, training, job analysis, and performance evaluations
- Supervising 150 contractors, handling administrative tasks such as vacations, leave, and absences
- Facilitated open communication channels between employees and management, promoting a positive work environment.
- Coordinated annual performance review process, providing constructive feedback for individual growth opportunities within the organization.
- Implemented performance management systems to improve employee productivity and job satisfaction.
- Managed complex employee relations issues, resulting in improved workplace morale and minimized turnover rates.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Championed wellness initiatives as part of a broader focus on improving employees'' quality of life at work.
- Reduced company''s legal risks by ensuring compliance with local, state, and federal labor laws.
- Oversaw hiring, staffing, and labor law compliance.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Reduced process gaps while supervising employees to achieve optimal productivity.
Recruitment and Selection Assistant
ASEGBS
07.2012 - 09.2012
- Company Overview: Asociación Solidarista de Global Bussines Services (Procter & Gamble Costa Rica)
- Search and review Applicants profiles, Conduct Interviews, Select best profiles for second interview, Manage and update database profiles of applicants
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Improved data management by creating comprehensive databases for easier access to critical information.
Consultant Labor Psychologist
Banco Central de Costa Rica
01.2010 - 01.2012
- Professional Services Consultant
- Occasionally cover Psychologist of the institution (part times for holiday, vacation or inability of the Psychologist of the Bank), in charge of: Development and coordination of activities for workshops Bank employees
- Facilitating workshops and lectures on topics such as communication, interpersonal relations, etc
- Review interviews, psychometric and psychosocial test selection process
- Development of psychometric reports for recruitment and personnel selection (per competences), review and signing of psychosocial reports, etc
- Support institutional induction activities
- Support research and institutional projects such as Culture and Organizational Climate, CSR, Induction, Integral Health, Etc
- Facilitated psychoeducational workshops for employees, increasing understanding of mental health issues and available resources.
Education
Master’s Degree - Labor Psychology and Organizations
Universidad de Costa Rica
01.2008 - 01.2011
Licensed Psychologist - undefined
Colegio Profesional de Psicólogos de Costa Rica
Bachelor’s Degree - Psychology
Universidad Autónoma Monterrey
Technical Commercial Secretary and Bachelor’s Degree - Secondary Education
COTEPECOS
Skills
Team Leadership
Effective Communication
Strategic Decision-Making
Effective Stakeholder Engagement
Agile Certification
Analytical Problem-Solving
Effective Time Management
Collaborative Teamwork
Problem-Solving Skills
Coaching Expertise
Results Driven
Risk Assessment
Certification
License to Recruit, Maersk
Timeline
Team Leader- Recruitment Business Partner NAM
IBM
02.2022 - Current
Talent Acquisition Specialist (Onboarding Coordinator, Sourcer and Recruiter for the USA)
Stewart Lender Services
02.2017 - 02.2022
Bilingual Recruiter, Talent Acquisition
Manpower Group
03.2016 - 02.2017
Recruiter /Contractor for Bimbo
Soluciones Creativas
09.2015 - 12.2015
Consultant
Professional Services Psychology Professional
04.2014 - 08.2015
Human Resources Supervisor
Pantera Negra Global Latin America (Panther Global Group)
09.2012 - 11.2013
Recruitment and Selection Assistant
ASEGBS
07.2012 - 09.2012
Consultant Labor Psychologist
Banco Central de Costa Rica
01.2010 - 01.2012
Master’s Degree - Labor Psychology and Organizations
Universidad de Costa Rica
01.2008 - 01.2011
Licensed Psychologist - undefined
Colegio Profesional de Psicólogos de Costa Rica
Bachelor’s Degree - Psychology
Universidad Autónoma Monterrey
Technical Commercial Secretary and Bachelor’s Degree - Secondary Education
COTEPECOS