Marcela Castro Rojas

• Ensuring the order to cash process is compliant to policy by establishing checkpoints on accuracy to determining the pain points of the process through delivery lifecycle and provide coaching and feedback.
• Built and maintained relationships with product managers and stakeholders to stay updated on inventory, shipping queries, ETA, and revenue.
• SME and training new hires to support the business by demonstrating an appropriate level of business knowledge.
• Provide proper support to Strategic Complex deals by keeping an updated record of the revenue and impact of previous projects/deals.
• Facilitated communication and collaboration between departments to help business function smoothly by supporting compliant delivery of Global Field Operations services from deal consultancy to contract closure across the Lead-to-Order and Order-to-Cash processes.

• Specialist in the return authorization process and inventory; credit creation and release.
• Keeping records on account information and consignment agreements, product details, PO revision to ensure there are no discrepancies of the products coming in and out.

• Order check reporting to collaborated with finance and field sales departments for accurate invoicing, facilitating prompt payments from customers.
• Maintained up-to-date knowledge of product offerings, enabling accurate order entry and informed customer service interactions.
• Enhanced order accuracy by meticulously reviewing and entering customer data into the system.

Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.

Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.