Marcela Mesen Retana
Alajuela
Summary
I consider myself an honest, hard-working person, with high moral principles and I responsibly fulfill the obligations assigned to me. I like to support any undertaking that helps the growth of the company I work for. I have knowledge in customer service, technical support and sales.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Arsenal Store
1 2015 - 1 2015
- Provide customer service
- Meet sales targets.
Customer Service Representative
Amazon
01.2018 - 07.2024
- Provide customer service
- Provide technical support to Alexa devices
- Meet metric targets
- Work on several training and development projects for new people in the company (from 5 to 10 people)
- Rectifying invoices
- Listen to calls from other agents to give feedback
- Creation of templates
- Make presentations to refresh topics in meetings
- Answer calls, chats and emails at the same time
- Giving information about lost packages, billings, business account information, unknown charges, fraud.
Spanish Interpreter
Language Line Solutions
01.2021 - 03.2024
- Enhanced communication between non-Spanish speaking medical staff and patients by providing accurate and empathetic interpretation during medical consultations.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Maintained message content, tone, and emotion as closely as possible.
Education
High School Diploma -
Liceo Carolina Dent Alvarado
Customer Service Executive - undefined
CTP San Sebastián
Conversational English - undefined
CTP San Sebastian
Customer Service - undefined
INA
Law - undefined
Universidad Ciencias y el Arte
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
Phonecontact
64686134
Personal Information
- ID Number: 1-1598-0051
- Date of Birth: 02/12/95
- Marital Status: Single
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Spanish Interpreter
Language Line Solutions
01.2021 - 03.2024
Customer Service Representative
Amazon
01.2018 - 07.2024
Customer Service Representative
Arsenal Store
1 2015 - 1 2015
High School Diploma -
Liceo Carolina Dent Alvarado
Customer Service Executive - undefined
CTP San Sebastián
Conversational English - undefined
CTP San Sebastian
Customer Service - undefined
INA
Law - undefined
Universidad Ciencias y el Arte
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