Marcela Solano Arroyo
Desamparados,San Jose
Summary
Senior Team Leader with a strong background in customer service management, committed to work along with other departments to promote collaborators wellness within the company.
Fully engaged in the success and performance of the team, set goals, develop strategies and achieve results. Excellent communication skills, self motivated, networker and positive attitude.
Overview
2025
2025
years of professional experience
2021
2021
years of post-secondary education
1
1
Language
Work History
Team Leader
Infosys BPM
09.2021 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
Team Leader
DXC Technology
1 2018 - 09.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Customer Service
Sykes
01.2015 - 01.2018
- Back up team lead, leading the team when it was needed.
- Provide floor support to new hires and display a strong teamwork mentality.
- Described product and service details to customers to provide information on benefits and advantages for a wireless account.
Education
Excel. Pivot Tables, Dashboard -
CAMCOP
05.2001 -
Universidad Estatal a Distancia - Natural Resources Management
Universidad Estatal A Distancia
01-2019
High School Diploma -
Colegio México
01-2003
Skills
Team Supervision
Timeline
Team Leader
Infosys BPM
09.2021 - Current
Customer Service
Sykes
01.2015 - 01.2018
Excel. Pivot Tables, Dashboard -
CAMCOP
05.2001 -
Team Leader
DXC Technology
1 2018 - 09.2021
Universidad Estatal a Distancia - Natural Resources Management
Universidad Estatal A Distancia
High School Diploma -
Colegio México
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