Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marcela Solano Arroyo

Senior Team Manager
Desamparados

Summary

Senior Team Leader with extensive experience in customer service management, dedicated to enhancing cross-functional collaboration and prioritizing employee well-being. Demonstrates a strong commitment to team success and performance through a proven track record of establishing clear goals, crafting effective strategies, and achieving measurable results. Renowned for exceptional communication skills, self-motivation, and robust networking abilities, consistently fostering a positive work environment that drives engagement and productivity.

Overview

2026
2026
years of professional experience
2
2
Languages

Work History

Team Leader

Accenture
01.2025 - Current
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Educated staff on organizational mission and goals to help employees achieve success and career path.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Team Leader

Infosys BPM
9 2021 - 11.2024
  • Enhanced team productivity by setting expectations, implementing efficient work processes, monitoring progress and performance. Focused on customer service and sales.
  • Motivate, mentor and develop team members for career opportunities.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Administrative tasks: payroll, sick leaves, vacations, trainings, DA's, etc

Team Leader

DXC Technology
1 2018 - 09.2021
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Increased customer satisfaction ratings and resolution by closely monitoring service quality standards.
  • Provided support to the team during call taking, escalations, follow ups, company procedures, QA, training, etc.
  • Administrative tasks: payroll, sick leaves, vacations, trainings, DA's, etc

Education

Excel, Pivot Tables, Dashboard -

CAMCOP
01-2024

Universidad Estatal a Distancia - Natural Resources Management

Universidad Estatal A Distancia
01-2019

Skills

  • Team Supervision
  • Networker
  • Coaching And Mentoring
  • Goal setting, Documentation And Reporting
  • Performance Improvement
  • Team motivation

Languages

5,4

Timeline

Team Leader

Accenture
01.2025 - Current

Universidad Estatal a Distancia - Natural Resources Management

Universidad Estatal A Distancia

Team Leader

Infosys BPM
9 2021 - 11.2024

Team Leader

DXC Technology
1 2018 - 09.2021

Excel, Pivot Tables, Dashboard -

CAMCOP
Marcela Solano ArroyoSenior Team Manager