Summary
Overview
Work History
Education
Skills
Timeline
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Marcela Solis Lopez

Jaco,Puntarenas

Summary

I am a very proactive person with capabilities to adapt to the different work challenges that arise. Efficiencies in customer service is critical to a successful organization. As a focus, I will strive to deliver the utmost in customer service while applying my problem=solving experience to benefit the organization and most importantly, the customer. I'm very enthusiastic about this opportunity as it offers new challenges and will help me advance my experience as a professional.

Overview

6
6
years of professional experience

Work History

Coordinator

Political Party Unidad Social Cristiana
09.2023 - 02.2024
  • Recruiting and managing campaign staff and volunteers
  • Contacting supporters and potential voters through proselytism.
  • Gathered and organized materials to support operations.
  • Improved team productivity, promoting regular communication and progress updates.
  • Provide effective support and leadership with the Candidate, fostering and collaborative work environment.
  • Perform other duties and political campaign work as assigned.

Marketing Associate

KW Marketing Management
06.2021 - 03.2023
  • Taking calls from prospective customers and maintaining connections with them over a follow-up call.
  • My duties included representing different companies in the market developing sales pitches making cold calls to generate new leads.
  • Responsible for using their knowledge of WallStreet companies to generate potential investors appointments.

Customer Service Representative

Ace Per Head
07.2018 - 12.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. It’s a position that requires high level of focus, high stress tolerance, great overview, multitasking and teamwork.
  • Resolved customer complaints with empathy, resulting in increased customers loyalty.
  • Responsible for including deposits and payments, managing profile accounts.
  • Daily verbal and written customer contact over the phone, emails or live chat.

Education

High School Diploma -

Colegio Tecnico Profesional De Guacimo
Guacimo, Limon
12-1998

Bachelor of Public Relations - Social Sciences

Universidad Autonoma De Centroamerica (UACA)
San José, Costa Rica
08-2016

Certificate Marketing For Tourism Companies - Marketing

Instituto Nacional De Apredizaje
San José, Costa Rica
04-2023

Conversational English Certificate -

Intensa Language Institute
San José, Costa Rica
12-2024

Skills

  • Multitasking
  • Responsable
  • Teamwork
  • Relationship building
  • Attention to Detail

Timeline

Coordinator

Political Party Unidad Social Cristiana
09.2023 - 02.2024

Marketing Associate

KW Marketing Management
06.2021 - 03.2023

Customer Service Representative

Ace Per Head
07.2018 - 12.2020

High School Diploma -

Colegio Tecnico Profesional De Guacimo

Bachelor of Public Relations - Social Sciences

Universidad Autonoma De Centroamerica (UACA)

Certificate Marketing For Tourism Companies - Marketing

Instituto Nacional De Apredizaje

Conversational English Certificate -

Intensa Language Institute

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Marcela Solis Lopez