MARCELO MORAGA
Santa Ana
Summary
Diligent, excellence oriented and results-driven analyst with expertise in data analysis, process optimization, and cross-functional collaboration. Proven ability to deliver actionable insights, streamline operations, and drive measurable outcomes. Adept at managing end-to-end supply chain operations, resolving high-stakes issues, and ensuring compliance with SLAs, TAA, policies and customer's sensitive information. Recognized for excellence, leadership, and exceeding goals in dynamic, high-pressure environments.
Overview
7
7
years of professional experience
Work History
Operations Supply Chain Manager
Accenture
Heredia, Costa Rica (Remote)
01.2023 - Current
- Orchestrated end-to-end supply chain operations, leveraging Excel and Power BI expertise to analyze global raw data RMAs, deliver daily stakeholder reports, and optimize Customer Assistance Programs (CAP) for high-value clients like Microsoft.
- Spearheaded cross-functional initiatives across planning, backorder, dispatch, and manufacturing, while leading critical alignments (e.g., TAC Hazard, RTF Facebook-Meta) and executing root cause analyses (RCA) to resolve multimillion-dollar customer issues.
- Ensured compliance with SLAs and corporate policies, safeguarding Cisco’s annual forecasts and customer success programs by managing high-stakes contracts, enhancing customer sentiment, and driving operational excellence. E.g., Supervised entitlement and order delivery across different teams, whilst ensuring customers multimillion dollar contracts agreements were met and not exceeded.
- Executed demand planning and annual forecasting strategies with precision, optimizing inventory allocation across global supply chain networks to meet customer service levels and drive operational efficiency.
- Achieved exceptional customer success rates, earning recognition from Cisco stakeholders for outstanding performance and securing increased participation in leadership projects and strategic initiatives.
Ad Engagement Manager & Customer Succes Specialist
Mindvalley
Remote
01.2019 - 01.2023
- Marketing Campaign Strategy & Execution: Planned and executed multi-channel marketing campaigns to promote programs, optimizing scheduling and deployment to maximize enrollment and ROI.
- Data-Driven Performance Optimization: Leveraged analytics tools (e.g., Agorapulse) to track campaign performance, extract actionable insights, and refine strategies, improving engagement, brand awareness, and customer sentiment. E.g., Managed more than 180 ad campaigns, for a total of 500-600 thousand dollars among them all.
- Client Engagement & Big Data Analysis: Managed client inquiries and feedback, while leading big data projects to analyze impressions, interactions, and demographics, driving data-informed decisions and measurable business outcomes. E.g., monthly reports to the CEO and Marketing lead team.
Data Entry Analyst
MAECRE
Escazu, Costa Rica
01.2018 - 01.2019
- Data Analysis and Research: Conducted in-depth real state analysis, coupled with advanced online research and interpretation of raw data tools, to deliver actionable insights and support data-driven decision-making.
- Client and Stakeholder Collaboration: Maintained exceptional communication with clients and US-based agents, appraisers, and professionals, ensuring alignment on objectives, fostering trust, and driving seamless project execution in real estate. E.g., Managed more than 40 incoming calls and emails from appraisers and real state agents per day.
- Process Optimization and Strategic Advising: Advised on and implemented methodological frameworks to enhance quality, streamline processes, and reduce turnaround times, while exploring real estate opportunities and delivering tailored solutions to improve operational efficiency.
Education
Bachelor of Business Administration - Business Administration
Universidad Latina
Heredia, H05-2027
Bachelor of Science - Physical Therapy
Universidad Santa Paula
Curridabat, Costa Rica12-2024
High School Diploma -
Complejo New Way
Santa Ana, San José01.2017
Skills
- Commitment to Excellence
- Innovative Problem Solving
- Data Analysis Proficiency
- Clear Written-Spoken Assertive Communication
- Proficient Multi-Tasking
- Driven By Customer Success
- Thoroughness in Review
- Collaborative Leadership
- Success in Goal Setting
- Workflow Organization
Training
- Microsoft Office Principles, 04/01/23
- SalesForce Start, 04/01/23
- Super Brain - Jim Kwik
- Authentic Networking - Keith Ferrazzi
- Disruptive Entrepreneurship - Richard Branson
Timeline
Operations Supply Chain Manager
Accenture
01.2023 - Current
Ad Engagement Manager & Customer Succes Specialist
Mindvalley
01.2019 - 01.2023
Data Entry Analyst
MAECRE
01.2018 - 01.2019
Bachelor of Business Administration - Business Administration
Universidad Latina
Bachelor of Science - Physical Therapy
Universidad Santa Paula
High School Diploma -
Complejo New Way