Marchena Nicole Gago
San Jose
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
3
3
years of professional experience
Work History
Team Leader
Bill Gosling Outsourcing Costa Rica S.R.L.
6 2024 - Current
- Responsible for leading and managing a team of customer service agents to achieve performance goals
- Coaching and developing, ensure that they provide excellent customer service, meet key performance indicators (KPIs), and adhere to company policies and procedures.
Floor Support
Bill Gosling Outsourcing Costa Rica S.R.L.
04.2023 - 06.2024
- Provide to the agents the help required when they are struggling in the collections calls and in the simple questions they may have regarding of the information of the account or the specific
Mid/Late Stage Collections Agent
Bill Gosling Outsourcing Costa Rica S.R.L.
05.2022 - 04.2023
- Recovery efforts to minimize losses on accounts that are identified as being delinquent.
Store Clerk
Distribuidora el Peñón
12.2021 - 01.2022
- Help customers find the necessary products, give prices, restock merchandise
Education
Data Analysis Technician - English
Universidad Politécnica Internacional
Heredia 05.2001 -
Excel
Virtual Learning of America
diversified education
High school
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Idiomas Mundiales S.A
Skills
Strategic planning
Customer service
Team leadership
Creative thinking
Attention to detail
Problem Solving
Team Supervision
Teamwork and Collaboration
Work Planning
Microsoft Excel
Personal Information
Date of Birth: 04/05/2004
Languages
English
Spanish
Timeline
Floor Support
Bill Gosling Outsourcing Costa Rica S.R.L.
04.2023 - 06.2024
Mid/Late Stage Collections Agent
Bill Gosling Outsourcing Costa Rica S.R.L.
05.2022 - 04.2023
Store Clerk
Distribuidora el Peñón
12.2021 - 01.2022
Data Analysis Technician - English
Universidad Politécnica Internacional
05.2001 -
Team Leader
Bill Gosling Outsourcing Costa Rica S.R.L.
6 2024 - Current
Excel
Virtual Learning of America
diversified education
High school
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Idiomas Mundiales S.A
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