Marcia Salas Makinley

• Perform data investigation and analysis to identify historical trends and information discrepancies
• Collaborate with cross-functional teams to support solving problems and sharing results
• Conduct data corrections to fix issues detected
• Document processes and procedures for quality alignment

Asset Management supporting Big Rivers and Black & Veatch accounts.

• Led quality assurance initiatives to Pfizer, McKesson, Ericsson and Grupo Bimbo accounts.
• Developed and executed calls and tickets quality monitoring, ensuring standard processes and procedures alignment followed.
• Mentored and coordinated junior QA analysts, fostering team development and knowledge sharing.

Senior Quality Analyst for the Credit cards account (Collections Department).

• Conducted Quality Calibration sessions
• Performed root cause analysis to identify and resolve issues.