Marcia Smith
Riverside,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
Leasing Agent/Property Administrator
O'Neill Property Management
Riverside, CA
08.1999 - 04.2023
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Contacted and followed up with tenants on renewal notices.
- Conducted background checks on applicants.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Encouraged prospective tenants to fill out applications after property tours.
- Checked rental eligibility by following company's verification process.
- Maintained accurate records of correspondence with and from tenants.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Oversaw daily operations, maintenance and administration of various properties.
- Increased occupancy through dynamic marketing initiatives.
- Escalated critical issues to property manager to deliver immediate resolution.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Received rent payments and tracked transactions in accounting software.
- Used conflict resolution skills to quickly resolve issues among residents.
- Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
Education
Real Estate Licensure - Real Estate
University Of California Irvine
Irvine, CA06.2021
High School Diploma -
Valencia High
Placentia, CA06.1984
Skills
- Reliable & Trustworthy
- Critical Thinking
- Customer Service
- Supervision & Leadership
- Team Management
- People Skills
- Good Work Ethic
- Team Building
- Active Listening
- Planning & Organizing
- Computer Skills
- Microsoft Office
- Organizational Skills
- Problem Resolution
- Flexible Schedule
- Conflict Resolution
Timeline
Leasing Agent/Property Administrator
O'Neill Property Management
08.1999 - 04.2023
Real Estate Licensure - Real Estate
University Of California Irvine
High School Diploma -
Valencia High
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