Marco Guie
Customer Service And Logistics Professional
Tibas
Summary
Results-driven professional with over 10 years of experience in account management, customer service, and administrative support. Adept at managing client relationships, improving customer satisfaction, and streamlining operational processes. Highly organized, detail-oriented, and capable of working in fast-paced environments. Proven track record in negotiating contracts, managing teams, and enhancing operational efficiency.
Overview
26
26
years of professional experience
Work History
Founder / General Manager
Venom Motorcycles
11.2018 - Current
- Managed key accounts and established strong client relationships to ensure long-term success and loyalty.
- Negotiated contracts with suppliers, optimizing costs while ensuring product quality and timely deliveries.
- Coordinated logistics and managed inventory audits, ensuring operational efficiency and meeting customer demands.
- Developed and executed marketing campaigns to increase brand visibility and customer engagement.
- Managed customer service inquiries, providing effective solutions and maintaining high satisfaction levels.
- Led a team, delegating tasks and ensuring projects were completed on time and within budget.
English Teacher
I2 Institute
03.2013 - 07.2018
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
Content Creator /Marketing Assistant
White and Bold
02.2011 - 01.2013
- Boosted brand engagement by creating compelling social media posts and campaigns.
- Applied current editing and photography tools to tell great stories.
- Strengthened content through proofreading and editing.
- Cultivated a loyal following on social media platforms through consistent posting schedules and authentic community engagement strategies.
Account Manager
Tamira Processors
01.2007 - 02.2012
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Affiliate Manager
Spades Lounge
02.2006 - 09.2007
- Monitored compliance of all affiliate activities with company guidelines and regulations while mitigating risk exposure.
- Cultivated a supportive community amongst affiliates by organizing events such as webinars, meet-ups, or conferences promoting collaboration among members of the network.
- Implemented tailored incentive programs for top-performing affiliates, driving increased revenue generation.
- Enhanced partner relationships through consistent communication and support, resulting in long-term collaborations.
Customer Service Supervisor
Telepublicidad SBG
06.2004 - 02.2006
- Supervised customer service team, ensuring exceptional support and issue resolution for clients.
- Trained and mentored team members, fostering a positive and productive work environment.
- Managed escalated customer concerns, resolving issues to maintain high satisfaction levels.
- Implemented new strategies to improve service quality, resulting in improved client retention.
Co-Founder/Customer Service and Operation Manager
Aqua-Ticos
05.2002 - 04.2004
- Grew the customer base through targeted outreach and networking events.
- Streamlined operational processes for improved efficiency and cost reduction.
- Established foundational processes for business operations.
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
Customer Service Representative
Galaxy Telecom
01.1999 - 01.2002
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Certification of Achievement ( Teaching English ) - Bilingual Education
TEFEL
China 05.2001 -
BBA - Hotel Management
Universidad Latinoamericana De Costa Rica
Heredia 05.2001 -
Diving Instructor - Diving Instructor
N.A.U.I
San Andres 05.2001 -
P.A.D.I Dive Master - Scuba Diving
I.N.A
Puntarenas, Costa Rica 05.2001 -
High School Diploma -
I.L.P.P.A.L
San José 05.2001 -
Middle School Diploma - Education
Lincoln High School
San José 05.2001 -
Skills
Communication & Active Listening
Problem-Solving & Conflict Resolution
Time Management & Multitasking
Tech-Savvy & Remote Tools Proficiency
Organization & Attention to Detail
Adaptability & Self-Motivation
Bilingual (English / Spanish)
Basic Chinese (Mandarin)
Timeline
Founder / General Manager
Venom Motorcycles
11.2018 - Current
English Teacher
I2 Institute
03.2013 - 07.2018
Content Creator /Marketing Assistant
White and Bold
02.2011 - 01.2013
Account Manager
Tamira Processors
01.2007 - 02.2012
Affiliate Manager
Spades Lounge
02.2006 - 09.2007
Customer Service Supervisor
Telepublicidad SBG
06.2004 - 02.2006
Co-Founder/Customer Service and Operation Manager
Aqua-Ticos
05.2002 - 04.2004
Certification of Achievement ( Teaching English ) - Bilingual Education
TEFEL
05.2001 -
BBA - Hotel Management
Universidad Latinoamericana De Costa Rica
05.2001 -
Diving Instructor - Diving Instructor
N.A.U.I
05.2001 -
P.A.D.I Dive Master - Scuba Diving
I.N.A
05.2001 -
High School Diploma -
I.L.P.P.A.L
05.2001 -
Middle School Diploma - Education
Lincoln High School
05.2001 -
Customer Service Representative
Galaxy Telecom
01.1999 - 01.2002
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