Marco La Touche Ugarte
Heredia, Belen, Costa Rica
Summary
Industrial Engineering & Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in continuous improvements processes, maximize quality and reliability with in-depth analyses. Expertly assists executive team using exceptional communication, problem-solving, and organizational skills.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Senior Executive Administrative Assistant
InfoTree Global Solutions
06.2023 - Current
- Collaborated with cross-functional teams to drive project success and ensure seamless communication across the organization.
- Maintained utmost confidentiality while handling sensitive information related to company data and personnel matters.
- Improved operational efficiency by developing comprehensive reports and presentations for executive decisionmaking.
- Implemented root cause analyses and implemented corrective actions for operational problems
Seller Onboarding Associate
Amazon
09.2022 - 01.2023
- Formulated implementation strategies for new systems, procedures, and organizational changes
- Arranged workers in updated processes, leading classes, and preparing manuals for ongoing support
- Managed personal identifiable information (PII) to verify seller identity, and safeguard client's information as per Compliance Due Diligence and internal regulations.
Compliance Analyst
Acuity Knowledge Partners
01.2022 - 07.2022
- Implemented continuous improvement strategies and programs addressing corporate objectives
- Coordinated with department leads to promote adherence to new standards and updated requirements
- Saved company from liability by maintaining strict compliance with documentation regulations.
Fraud Analyst
Cuanto Inc
04.2021 - 01.2022
- Oversaw actions based on institutional policies to resolve fraudulent activities and prevent recurrence
- Compiled processes and identified optimization opportunities for quality improvement
- Conducted quality control and assurance tasks.
Product Authentication & Certification Specialist
Amazon
03.2020 - 04.2021
- Directed investigations with evidence collected, including documentation, digital records, and personnel statements
- Prevented further violations by warning holders of identified infractions and penalties
- Validated detailed reports showing evidence of compliance issues and recommending corrective actions.
Fraud Investigation Specialist
Amazon
06.2018 - 03.2020
- Executed training, guidance, and support to teammates on-site
- Assisted to improve seller identity verification process on Brazil marketplace
- Customized templates to improve handle time for Bad Actors Prevention investigations.
Education
Six Sigma Green Belt International Certification - Industrial Engineering
Universidad Latina De Costa Rica
Heredia, Costa Rica09.2024
Bachelor's degree in industrial engineering -
Universidad Latina De Costa Rica
Heredia, Costa Rica04.2024
Six Sigma Yellow Belt -
Capacita CR
San Jose, Costa Rica12.2017
Quality & Control Technical Degree -
Universidad Latina De Costa Rica
01.2016
Skills
Critical Thinking
Leadership
Proactive
Team Collaboration
Attention to Detail
Communication Skills
Root Cause Analysis
Strong Organizational Abilities
Process Improvement
Excel
Escalation problem-solving
Project Management
Languages
Spanish
Native language
English
Upper intermediate
B2
Portuguese
Upper intermediate
B2
Timeline
Senior Executive Administrative Assistant
InfoTree Global Solutions
06.2023 - Current
Seller Onboarding Associate
Amazon
09.2022 - 01.2023
Compliance Analyst
Acuity Knowledge Partners
01.2022 - 07.2022
Fraud Analyst
Cuanto Inc
04.2021 - 01.2022
Product Authentication & Certification Specialist
Amazon
03.2020 - 04.2021
Fraud Investigation Specialist
Amazon
06.2018 - 03.2020
Six Sigma Green Belt International Certification - Industrial Engineering
Universidad Latina De Costa Rica
Bachelor's degree in industrial engineering -
Universidad Latina De Costa Rica
Six Sigma Yellow Belt -
Capacita CR
Quality & Control Technical Degree -
Universidad Latina De Costa Rica
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