Marco La Touche Ugarte
Heredia, Belen, Costa Rica
Summary
Industrial Engineering & Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in continuous improvements processes, maximize quality and reliability with in-depth analyses. Expertly assists executive team using exceptional communication, problem-solving, and organizational skills.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Senior Executive Administrative Assistant
InfoTree Global Solutions
San Jose, Costa Rica
06.2023 - Current
- Collaborated with cross-functional teams to drive project success and ensure seamless communication across the organization.
- Maintained utmost confidentiality while handling sensitive information related to company data and personnel matters.
- Improved operational efficiency by developing comprehensive reports and presentations for executive decisionmaking.
- Implemented root cause analyses and implemented corrective actions for operational problems
Seller Onboarding Associate
Amazon
San Jose, Costa Rica
09.2022 - 01.2023
- Formulated implementation strategies for new systems, procedures, and organizational changes
- Arranged workers in updated processes, leading classes, and preparing manuals for ongoing support
- Managed personal identifiable information (PII) to verify seller identity, and safeguard client's information as per Compliance Due Diligence and internal regulations.
Compliance Analyst
Acuity Knowledge Partners
San Jose, Costa Rica
01.2022 - 07.2022
- Implemented continuous improvement strategies and programs addressing corporate objectives
- Coordinated with department leads to promote adherence to new standards and updated requirements
- Saved company from liability by maintaining strict compliance with documentation regulations.
Fraud Analyst
Cuanto Inc
Cuidad de Panama, Panama
04.2021 - 01.2022
- Oversaw actions based on institutional policies to resolve fraudulent activities and prevent recurrence
- Compiled processes and identified optimization opportunities for quality improvement
- Conducted quality control and assurance tasks.
Product Authentication & Certification Specialist
Amazon
San Jose, Costa Rica
03.2020 - 04.2021
- Directed investigations with evidence collected, including documentation, digital records, and personnel statements
- Prevented further violations by warning holders of identified infractions and penalties
- Validated detailed reports showing evidence of compliance issues and recommending corrective actions.
Fraud Investigation Specialist
Amazon
San Jose, Costa Rica
06.2018 - 03.2020
- Executed training, guidance, and support to teammates on-site
- Assisted to improve seller identity verification process on Brazil marketplace
- Customized templates to improve handle time for Bad Actors Prevention investigations.
Education
Six Sigma Green Belt International Certification - Industrial Engineering
Universidad Latina De Costa Rica
Heredia, Costa Rica09.2024
Bachelor's degree in industrial engineering -
Universidad Latina De Costa Rica
Heredia, Costa Rica04.2024
Six Sigma Yellow Belt -
Capacita CR
San Jose, Costa Rica12.2017
Quality & Control Technical Degree -
Universidad Latina De Costa Rica
01.2016
Skills
Critical Thinking
Leadership
Proactive
Team Collaboration
Attention to Detail
Communication Skills
Root Cause Analysis
Strong Organizational Abilities
Process Improvement
Excel
Escalation problem-solving
Project Management
Languages
Spanish
Native language
English
Upper intermediate
B2
Portuguese
Upper intermediate
B2
Timeline
Senior Executive Administrative Assistant
InfoTree Global Solutions
06.2023 - Current
Seller Onboarding Associate
Amazon
09.2022 - 01.2023
Compliance Analyst
Acuity Knowledge Partners
01.2022 - 07.2022
Fraud Analyst
Cuanto Inc
04.2021 - 01.2022
Product Authentication & Certification Specialist
Amazon
03.2020 - 04.2021
Fraud Investigation Specialist
Amazon
06.2018 - 03.2020
Six Sigma Green Belt International Certification - Industrial Engineering
Universidad Latina De Costa Rica
Bachelor's degree in industrial engineering -
Universidad Latina De Costa Rica
Six Sigma Yellow Belt -
Capacita CR
Quality & Control Technical Degree -
Universidad Latina De Costa Rica