Marco Solano
Belen
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
AWS CS Manager II (CSM)[S]
AWS, Amazon Web Services
07.2023 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
AWS CS Team Manager (TM)[S]
AWS, Amazon Web Services
08.2020 - 07.2023
- Led employee relations through effective communication, coaching, training, and development.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Delivered regular team meetings for aligned work towards common goals.
- Coordinated team collaboration to share ideas and build best practices.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Developed performance measurement strategies, identifying areas for improvement.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Championed process improvements within the department by identifying inefficiencies, proposing solutions, and leading change initiatives.
- Achieved project deadlines consistently by closely monitoring progress and proactively addressing any potential roadblocks.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Fostered strong relationships with clients through attentive account management, timely issue resolution, and proactive status updates on project milestones.
Amazon Web Services TCSA representative
Amazon Web Services
01.2019 - 08.2020
- Provide customer service support with billing, account and basic technical inquiry's
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Teleperformance Technical Support Manager
Teleperformance
01.2016 - 01.2018
- Working as Technical Support Supervisor leading an Engineering team supporting SSD'S, Wireless and Wired Ethernet cards and devices from Intel on Tier III support for Spanish and English customer
- As well we provide customer service support regarding jobs and social media.
Teleperformance Technical Support representative
Teleperformance
01.2015 - 01.2016
- Provide technical support to all Autodesk programs such as Autodesk Autocat, Revit, Maya and Inventor.
Education
Bachelor on System Engineer -
Universidad Central De Costa Rica
San Jose 01.2019
Technical Networking certification -
CTP Santa Ana
01.2013
Skills
- Experience coaching or leading people
- Ability to create and continually support people through individual SOP's or development plans
- Assertive communicator
- Knows and communicates the Amazon mission, vision and strategy with the experience that I had on AWS
- Strong listening skills
- Ability to confidently facilitate team discussions and communicate business messages through team meetings or weekly Rap-up sessions
- Maintains a high level of professionalism and approachability
- Confidence to interview and demonstrate understanding of performance and leadership performance bar and effectively apply to hiring decisions
- Understanding of effective coaching techniques
- Staff Management
- Strategic Planning
- Operations Management
Certification
- CCNA - Cisco Certified Network Associate
- Certified Microsoft office tools, Microsoft - 2019
Languages
Spanish
Native language
English
Advanced
C1
Timeline
AWS CS Manager II (CSM)[S]
AWS, Amazon Web Services
07.2023 - Current
AWS CS Team Manager (TM)[S]
AWS, Amazon Web Services
08.2020 - 07.2023
Amazon Web Services TCSA representative
Amazon Web Services
01.2019 - 08.2020
Teleperformance Technical Support Manager
Teleperformance
01.2016 - 01.2018
Teleperformance Technical Support representative
Teleperformance
01.2015 - 01.2016
Bachelor on System Engineer -
Universidad Central De Costa Rica
Technical Networking certification -
CTP Santa Ana
Similar Profiles
Christopher TiceChristopher Tice
Generator Technician at AWS, Amazon Web ServicesGenerator Technician at AWS, Amazon Web Services
RYAN H. MCMILLANRYAN H. MCMILLAN
Data Center Facility Manager at AWS, Amazon Web ServicesData Center Facility Manager at AWS, Amazon Web Services
Shotaro MiyazakiShotaro Miyazaki
Risk Specialist at AWS, Amazon Web ServicesRisk Specialist at AWS, Amazon Web Services