Summary
Overview
Work History
Education
Skills
Websites
References
Accomplishments
Timeline
BusinessAnalyst
MARCO ANTONIO VEGA SABORÍO

MARCO ANTONIO VEGA SABORÍO

Affiliate Manager

Summary

Innovative Marketing leader with 3 years of experience delivering exceptional marketing campaigns, content and collateral based on established and innovative strategies. Results-oriented and collaborative professional bringing expertise in brand management and social media engagement. Detail-oriented, attentive and decisive leader.

Overview

8
8
years of professional experience
3
3
Languages

Work History

Affiliate Manager

BUSR.ag
San José, Escazú
09.2024 - Current
  • Collaborated with internal teams such as marketing, legal, finance, and product development to execute successful campaigns seamlessly.
  • Coordinated cross-departmental efforts to ensure smooth campaign execution, maximizing efficiency and effectiveness.
  • Streamlined reporting processes for improved data accuracy and quicker decision-making capabilities.
  • Optimized affiliate marketing campaigns by analyzing performance data and adjusting strategies accordingly.

Affiliates Manager

Winning Poker Network - ACRPoker.eu
01.2022 - 09.2024
  • Offer swift support to affiliates, handling inquiries on player data, earnings, events, and tournaments.
  • Analyze bi-weekly earning records to enhance affiliate performance.
  • Act as a bridge between affiliates and our team, swiftly resolving reported issues.
  • Collaborate closely with marketing to create effective campaigns and materials.
  • Conduct regular performance reviews and strategize for affiliate growth.

Team Lead I

Uber
06.2021 - 09.2021
  • Lead, empower, and develop robust teams of Customer Support Representatives (CSRs) within a time-sensitive and fast-paced environment to deliver on operational key performance indicators (important metrics)
  • Stay present and available for your team; this includes covering the floor, answering questions, hosting weekly 1-on-1 meetings
  • Coach CSRs and drive performance to serve our rider and driver communities.

Team Manager

Amazon.com
11.2020 - 04.2021
  • Liaise with global Team Managers and program managers to surface risks & propose mitigation strategies for meeting SLAs
  • Ensure productivity is maximized through supervision, training, and feedback of performance data on a periodic basis.

Team Manager

Amazon.com
06.2019 - 11.2020
  • Manage and set the vision, direction, and culture of a group of 20-25 people by managing individual and team performance expectations and goals, maintaining singular focus on ensuring and improving customer satisfaction
  • Provide regular, formal & informal feedback to up to 15 data associates (direct reports)
  • Identify and help implement process-related improvement using methodologies such as Kaizen, six sigma, or lean.

English Teacher

Smart Learning CR
02.2019 - 06.2019
  • Advanced English Teacher for Adults who wanted to improve their English level skills.

English Teacher

El Carmelo Educational Center
06.2017 - 06.2019
  • English Teaching for Kindergarten, Elementary, and High school graders.

Education

High School Diploma -

CEDES Don Bosco
05.2001 - 2012.05

High School Diploma -

El Carmelo Educational Center
05.2001 - 2015.05

Bachelor of Arts - Teaching English As A Second Language (ESL)

University of Costa Rica
05.2001 -

Associate of Arts - Portuguese

Centro De Desarrollo De Competencias Don Bosco
05.2001 - 2022.05

Skills

undefined

References

  • Josué Peña, Team Manager-Amazon, jossuo@amazon.com
  • Andrea Bonilla, SBR Auditor-Amazon, andrboni@amazon.com
  • Luis Mora, Team Lead II - Uber, lmora@uber.com
  • Yohana Alfaro, SME- Uber, yalfaro@uber.com

Accomplishments

    Participation in Industry events: iGB Live Amsterdam 2022 & 2023, LAC Conference 2023 & 2024.

Timeline

Affiliate Manager

BUSR.ag
09.2024 - Current

Affiliates Manager

Winning Poker Network - ACRPoker.eu
01.2022 - 09.2024

Team Lead I

Uber
06.2021 - 09.2021

Team Manager

Amazon.com
11.2020 - 04.2021

Team Manager

Amazon.com
06.2019 - 11.2020

English Teacher

Smart Learning CR
02.2019 - 06.2019

English Teacher

El Carmelo Educational Center
06.2017 - 06.2019

High School Diploma -

CEDES Don Bosco
05.2001 - 2012.05

High School Diploma -

El Carmelo Educational Center
05.2001 - 2015.05

Bachelor of Arts - Teaching English As A Second Language (ESL)

University of Costa Rica
05.2001 -

Associate of Arts - Portuguese

Centro De Desarrollo De Competencias Don Bosco
05.2001 - 2022.05

Similar Profiles

CREATE PROFILE
MARCO ANTONIO VEGA SABORÍOAffiliate Manager