Minitab
Marcos Nunez Mejias
Industrial Production Engineer
San Carlos,Alajuela
Summary
- Result-focused Industrial Production Engineering professional. Dynamic, responsible, teamwork person, focused on planning of processes, using engineering tools. All of the above in search of continuous improvement and customer satisfaction.
Overview
2
2
Languages
3
3
Certifications
9
9
years of post-secondary education
2
2
years of professional experience
Work History
Bilingual Customer Service Agent
Amazon.com
San Jose, Costa Rica
07.2020 - 10.2020
- Maintained accurate and high-quality service with the customer to help them with their concerns about specific situation during their experience on Amazon.com
- Described and explained details about Amazon.com options to inform customers and guide purchasing decisions.
Junior Manufacturing Engineer
Tico Electronics TPE SA
Alajuela, Costa Rica
09.2019 - 04.2020
- Managed the documentation of the production process, looking for the continuous improvement and training the personal with the new changes.
- Planned the weekly production and material requirements of the line.
- Designed a new layout for the packing section according to the LEAN tools, reducing 46% of the total packing time through the elimination of non-value added activities.
- Worked directly with the customer to discuss the FAI's or changes on the actual production process.
- Calculated overall production performance (Per Hour) by evaluating the total production and the costs costs of material, labor and time.
Industrial Engineering Intern
Coopelesca RL
San Carlos, Costa Rica
06.2019 - 09.2019
- Worked with the quality Improvement of the customer support in the platform area using process simulation.
- Incorporated a Payment Kiosk machine reducing 44.73% the wait time on the line for the customers.
Physics Tutor
Instituto Tecnologico de Costa Rica
San Carlos, Costa Rica
06.2018 - 06.2019
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Collaborated with students to complete homework assignments, identify lagging skills and correcting weaknesses.
- Applied mathematics to complete complex calculations required for physics formulas.
Education
Licenciate - Industrial Production Engineering
Instituto Tecnologico De Costa Rica
Costa Rica 02.2015 - 05.2020
High School Diploma -
Liceo Sonafluca
Costa Rica 02.2011 - 12.2014
Skills
Analytical skills
undefinedCertification
Strengthening English CONARE-TEC (480 hours)
Affiliations
- Participation in the Business Ideas San Carlos Regional Fair (2018).
- Participation in the Conference of Lean Manufacturing given by the Regional Vice President of Central and South America of the IISE, Region 16 at the Tecnologico de Costa Rica at San Carlos, Alajuela. (2016)
- Participation in the Conference of the Seven habits of highly effective people, Tico Electronics SA, El Coyol, Alajuela. (2020)
Knowledge Areas
- Project Management
- Process Management and standardization
- Logistics and Supply Chain Management
- QA
- Production Control
- Economic Analysis
Software
Microsoft Office Package
Arena Simulator
Solid Works
Microsoft Visio
Additional Information
- Driving License Type B1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
- Juan Miguel Hernandez Fallas. Industrial Engineer / Program Manager Tico Electronics TPE S.A. Tel: 88667626 / 24381980 Ext 308
- Gerardo Arce Arguello. Customer Support/ Services Manager Coopelesca RL. Tel: 83243193 / 24012880
- Erick Perez Murillo. Industrial Production Engineer. Instituto Tecnologico de Costa Rica. Tel: 88350654 / 24013257
Timeline
Bilingual Customer Service Agent
Amazon.com
07.2020 - 10.2020
Junior Manufacturing Engineer
Tico Electronics TPE SA
09.2019 - 04.2020
Certificate of Proficiency in English (B2) in Oxford Test of English
09-2019
Industrial Engineering Intern
Coopelesca RL
06.2019 - 09.2019
Strengthening English CONARE-TEC (480 hours)
02-2019
Advanced tools for Microsoft Excel (12 hours)
10-2018
Physics Tutor
Instituto Tecnologico de Costa Rica
06.2018 - 06.2019
Licenciate - Industrial Production Engineering
Instituto Tecnologico De Costa Rica
02.2015 - 05.2020
High School Diploma -
Liceo Sonafluca
02.2011 - 12.2014
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