Margareth Quesada Umaña
Administrative Assistant
San Pedro,SJ
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Administrative Assistant
Helm 360
09.2021 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
Supported company leaders by managing budgets, scheduling appointments, and organizing itineraries.
Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Created and maintained databases to track and record customer data.
Assisted in development and implementation of new administrative procedures.
Established administrative work procedures to track staff's daily tasks.
Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Negotiated contracts with vendors and suppliers for office supplies, equipment, and services.
Executed record filing system to improve document organization and management.
Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Assisted coworkers and staff members with special tasks on daily basis.
Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Scheduled office meetings and client appointments for staff teams.
Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
Demonstrated respect, friendliness, and willingness to help wherever needed.
Cultivated interpersonal skills by building positive relationships with others.
Acted as team leader in group projects, delegating tasks and providing feedback.
Customer Service III
Sykes
San Pedro, SJ
01.2019 - 01.2021
- Customer Service Representative with strong typing skills
- Proficient in handling emails and outbound calls to address customer concerns
- Experienced in answering phone inquiries and assisting customers with resolving uncertainties
- Demonstrated ability to deliver excellent customer service, multitask, and maintain focus in fast-paced environments
- Exceptional attendance record and ability to empathize with others' concerns
- Since November 2020, has been training new hires to join Capital One Account team.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings
- Trained staff on operating procedures and company services
Education
Bachiller en la Enseñanza del Inglés-MT4 -
Universidad Latina de Costa Rica
01.2014 - 05.2017
Licenciatura en la Enseñanza del Inglés - undefined
Universidad Latina de Costa Rica
01.2017 - 05.2018
Skills
Problem-Solving
undefinedSkills Certifications
- MS Office: (Word, Excel, Power Point, Publisher), Office 365, Outlook
- Internet (Firefox, chrome, explorer)
- English: Advance Level
- MEP: San Pedro High School. (Costa Rica). Certificate Technology of Tourism II. 2012
- Latina University of Costa Rica: Haptic Integrated Pronunciation Teaching Workshop. 2015
- Sykes: PAL Training
- Sykes: Quality Leaper
- Sykes: Skills Academy: PRIMEROS AUXILIOS PSICOLÓGICOS EN EL AMBIENTE LABORAL
- Training skills, “Active Learning training” and “Virtual Training for WFH agents”
- Spanish/English fluency
Timeline
Administrative Assistant
Helm 360
09.2021 - Current
Customer Service III
Sykes
01.2019 - 01.2021
Licenciatura en la Enseñanza del Inglés - undefined
Universidad Latina de Costa Rica
01.2017 - 05.2018
Bachiller en la Enseñanza del Inglés-MT4 -
Universidad Latina de Costa Rica
01.2014 - 05.2017
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