Maria Alvarado
Reading
Summary
Organized and dedicated Medical Assistant / Clerical with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
21
21
years of professional experience
Work History
Insurance Verification Specialist
Tower Health
02.2019 - Current
- Complete the verification process and check to see if pre authorization is required.
- Coordinated referrals through medical specialist and document details in patients charts.
- Pre register patients.
- Assured timely verification of insurance benefits prior to patient procedures
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Certified Medical Assistant
Penn State Health-Saint Joseph-General Surgery
03.2018 - 05.2018
- Documented vital signs and health history for patients in clinic and hospital environments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Medical Records Clerk
Digestive Disease Associates Ltd
09.2014 - 03.2018
- Maintained accuracy, completeness, and security for medical records and health information.
- Prepare electronic medical chart for health care providers review.
- Maintain patients confidentiality by following practice policy.
- Interpret for patients and physicians.
Certified Medical Assistant/Medical Receptionist
John S Turrisi, DPM
03.2011 - 05.2014
- Taught patients about medications, procedures, and care plan instructions.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Verified patient insurance coverage and collected required co-payments.
- Collected and documented patient medical information such as blood pressure and weight.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Performed medical records management, including filing, organizing and scanning documents.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Obtained client medical history, medication information, symptoms, and allergies.
Certified Medical Assistant/Medical Receptionist
Reading Family Medical Center
02.2002 - 12.2010
- Enhanced office productivity by handling high volume of callers per day.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Registered and verified patient records before triage with most up-to-date information.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Completed patient referrals to other medical specialists.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Checked patient insurance, demographic, and health history to keep information current.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Transcribed phone messages and relayed to appropriate personnel.
- Conducted patient intake interviews, recording and documenting relevant information.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Received and routed laboratory results to correct clinical staff members.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed multi-line phone system and pleasantly greeted patients.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
Medical Assistant Diploma -
Berks Technical Institute
Wyomissing, PA10.2000
Diploma - Basic
Reading High School
Reading, PA06.1999
Skills
- Bilingual:English and Spanish
- Insurance Plan Verification
- Patient Contact
- Medical Terminology
- Data Integrity
- Obtain referrals for patients and authorization for patient procedures
- Data Verification
- Case Management
- Customer Service
Timeline
Insurance Verification Specialist
Tower Health
02.2019 - Current
Certified Medical Assistant
Penn State Health-Saint Joseph-General Surgery
03.2018 - 05.2018
Medical Records Clerk
Digestive Disease Associates Ltd
09.2014 - 03.2018
Certified Medical Assistant/Medical Receptionist
John S Turrisi, DPM
03.2011 - 05.2014
Certified Medical Assistant/Medical Receptionist
Reading Family Medical Center
02.2002 - 12.2010
Medical Assistant Diploma -
Berks Technical Institute
Diploma - Basic
Reading High School
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