MARIA CAMARENA SEGURA
Alajuela
Summary
Experienced in data annotation, customer service, and administrative assistance. Dedicated professional with strong problem-solving, time management, and customer satisfaction skills. Seeking a challenging role to leverage skills and contribute to organizational success. Committed to maintaining professional relationships that drive profitability and business results. Determined to make a positive impact and help the company thrive. Ready to take on new opportunities.
Overview
3
3
years of professional experience
Work History
Virtual Assistant
Panama Green Landscaping
06.2023 - 11.2024
- Edited and proofread documents, ensuring accuracy in spelling, grammar, and consistency, contributing to professional and polished final deliverables
- Utilized scheduling software, including Google Calendar, to collaborate with consultants, maintain accurate schedules, and facilitate seamless event coordination
- Monitored and managed emails, organizing the inbox and prioritizing messages to ensure timely and efficient responses for the supervisor
- Enhanced client experience by delivering prompt and professional support through phone calls, emails, and live chat platforms, achieving high customer satisfaction
CXQO Associate
Amazon
02.2022 - 05.2023
- Provided timely and high-quality data annotation for diverse workflows, ensuring accuracy and efficiency to support customer service operations
- Increased customer satisfaction by resolving complex issues with professionalism and delivering exceptional service
- Resolved customer complaints with empathy, fostering loyalty and encouraging repeat business
- Managed high-pressure situations effectively, maintaining professionalism and resolving disputes or conflicts to achieve positive outcomes
- Handled escalated calls with efficiency, delivering satisfactory resolutions for customers while aligning with company objectives
Education
Bachelor's Degree - Nursing
Universidad Santa Lucia
Alajuela Costa Rica 12-2026
English with emphasis on customer service
Instituto Nacional De Aprendizaje
Alajuela Costa Rica 11-2021
Skills
- Organization and Time Management: Proven ability to prioritize tasks and meet deadlines efficiently
- Customer Service: Skilled in handling inquiries and resolving customer concerns promptly
- Data Entry: Experienced in maintaining accurate records with strong typing and data accuracy
- Microsoft Office: Proficient in Word, Excel, PowerPoint, and Outlook for document creation, analysis, and communication
- Problem-Solving: Adept at analyzing situations and implementing effective solutions in high-pressure environments
- Active Listening: Strong ability to understand and address customer or team needs effectively
- Call Management: Experienced in managing high call volumes while maintaining professionalism and accuracy
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Virtual Assistant
Panama Green Landscaping
06.2023 - 11.2024
CXQO Associate
Amazon
02.2022 - 05.2023
Bachelor's Degree - Nursing
Universidad Santa Lucia
English with emphasis on customer service
Instituto Nacional De Aprendizaje
Similar Profiles
Douglas TurnerDouglas Turner
Owner at Gods Green Earth LandscapingOwner at Gods Green Earth Landscaping
Rajesh MahatRajesh Mahat
Founder and Operator at Bright Green Landscaping LLCFounder and Operator at Bright Green Landscaping LLC
Benjamin MoralesBenjamin Morales
Groundsman Helper at Natural Green LandscapingGroundsman Helper at Natural Green Landscaping