Maria Lupan
Criuleni
Summary
Organized and dependable candidate with dedication to quality and accuracy. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Call Centre Quality Specialist
Orange Systems
11.2017 - Current
- Improved quality processes by means of effective monitoring and evaluation techniques.
- Maintained up-to-date knowledge of BRs, in order to be able to evaluate the agents in an accurate way.
- Suggested needed trainings for agents according to evaluations results.
- Emphasized the good results of the agents, not only the errors, in order to encourage them to improve their knowledge and their way to talk with the customers.
Customer Operations Agent
Orange Systems
09.2017 - 11.2017
- Processed customer orders quickly and accurately for timely delivery.
- Reviewed and executed confidential documents and contracts.
- Maintained comprehensive product and service knowledge for providing accurate results.
Receptionist
Cafe Maria
07.2015 - 09.2015
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Boosted guest loyalty with attentive assistance, personalized recommendations, and genuine interactions.
Education
GED -
State Pedagogical University "Ion Creanga"
Chisinau01.2025
GED -
State Pedagogical University "Ion Creanga"
Chisinau06.2017
"Alexandru Ioan Cuza" University
Iasi, Romania01.2016
High School Diploma -
National College of Trade
Chisinau06.2013
Skills
Active listening
Communication
Adaptability
Punctuality
Team spirit
Empathy
Perseverance
Self-motivation
Languages
English
Full Professional
German
Professional Working
Timeline
Call Centre Quality Specialist
Orange Systems
11.2017 - Current
Customer Operations Agent
Orange Systems
09.2017 - 11.2017
Receptionist
Cafe Maria
07.2015 - 09.2015
GED -
State Pedagogical University "Ion Creanga"
GED -
State Pedagogical University "Ion Creanga"
"Alexandru Ioan Cuza" University
High School Diploma -
National College of Trade