MARIA DANIELA RAMIREZ MC LEAN
Customer Service Representative
San Roque
Summary
Dedicated professional committed to delivering exceptional customer service, consistently demonstrating strong soft skills that contribute to positive interactions with clients. Thrives on engaging in new projects and eager to collaborate within a team environment.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative
Concentrix
11.2022 - 07.2024
- Assist customers with web or phone apps that request some kind of technical issues via chat, phone, or email.
- Help customers in the banking area about some worries of irregular transactions in their account and also complain about this kind of situation, with a service via chat or phone.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High school diploma -
Mount House School
San Rafael, Heredia 01.2018 - 05.2021
High School Diploma (Executive For Customer Service) -
Technical Vocation of San Isidro Heredia
12.2021
Skills
Ability to Work Under Pressure
Communication
Adaptability
Teamwork
Fast Learner
Customer Support
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Concentrix
11.2022 - 07.2024
High school diploma -
Mount House School
01.2018 - 05.2021
High School Diploma (Executive For Customer Service) -
Technical Vocation of San Isidro Heredia
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