Maria Del Milagro Delgado Acuna

Tasks:

• Training and Coaching.
  Learning & Development of personnel.
  Mentoring as an example of employee training program. Training and Coaching. Learning & Development of personnel. Mentoring as an example of employee training program.
• Teacher Training
• Customer Service
• Teaching
• Negotiation
• Training
• Instructional Design
• Performance Motivation
• Ethical Decision Making
• Employee Training
• Data Analysis
• Management
• Strategic Planning
• Team Leadership
• People-oriented
• Organizational Development
• Time Management
• Team Management
• Constructive Feedback
• Lesson Planning
• Project Planning
• Training Program Development
• Staff Development
• LD
• Coaching & Mentoring
• Communication
• Mentoring
• Productivity Improvement
• Social Emotional Learning
• Social Listening

Activities:

• Optimized staff performance by designing comprehensive training programs tailored to individual needs.
• Increased company revenue by streamlining processes and implementing cost-saving measures.
• Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Facilitated cross-functional collaboration for improved decision-making processes within the organization.
• Improved project efficiency with strategic planning, resource allocation, and time management practices.
• Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
• Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
• Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
• Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
• Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
• Drafted and distributed reports to assist board members with critical business decisions.
• Monitored and coordinated workflows to optimize resources.
• Spearheaded innovative approaches to resource allocation and strategic planning.
• Evaluated scripts to identify creative strategies and resource needs.
• Evaluated company documentation to verify alignment with regulatory requirements.
• Reported issues to higher management with great detail.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Assisted in recruiting, hiring and training of team members.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Trained and guided team members to maintain high productivity and performance metrics.
• Interacted well with customers to build connections and nurture relationships.
• Raised property accuracy and accountability by creating new automated tracking method.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.

Tasks:

• Management of new hire onboarding process: Training and Nesting.
• Training Program creation, coordination, and organization.
• Managing, monitoring and maintaining Internal training protocols, logistics and personnel.
• Facilitation, creation, organization and development of internal Training for all departments and Sites.
• Coordination, project management, and organization .
• Training Coordination and Planning.
• Developer and designer of training materials.
• Creator of internal academy (Courses and Modules). Learning and Development of personnel.
• Training Recruiter. Talent finder.

Activities:

• Evaluated training effectiveness by analyzing feedback and adjusting content accordingly for optimal results.
• Implemented a robust system for tracking employee progress throughout various stages of their career, identifying opportunities for further growth or skill enhancement when necessary.
• Streamlined onboarding processes for new hires, ensuring a smooth integration into the company culture.
• Collaborated with company leadership to align training goals with organizational objectives.
• Developed customized training materials for various departments, improving overall productivity.
• Continuously updated knowledge of industry trends and best practices in adult learning theory, incorporating new methodologies into existing programs as needed.
• Partnered with external vendors to source relevant industry expertise for specialized workshops and seminars.
• Optimized budget allocation by diligently tracking expenses for all training events and resources.
• Facilitated effective communication between trainees and company management, fostering open dialogue about individual progress and areas of improvement.
• Coordinated cross-functional efforts to address unique challenges faced by different departments through tailored training solutions.
• Established a successful mentorship program to foster professional growth and development.
• Managed a team of trainers, providing guidance and support to enhance their instructional abilities.
• Led the creation of engaging e-learning modules, offering employees flexible learning options.
• Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Reviewed and edited all training materials for accuracy and company policy compliance.
• Managed all exempt employee coaching, training, and performance improvement actions.
• Directed training programs and development paths for managers and supervisors.
• Trained staff during demonstrations, meetings, conferences, and workshops.
• Analyzed effectiveness of training programs at all levels and recommended updates.
• Communicated all learning and performance objectives, schedules, and training assessments to upper management.
• Created in-depth training manual for all employees.

Tasks:

Teacher Training

Account Management

Negotiation

Instructional Design

Employee Training

Management

Strategic Planning

Team Leadership

Contact Centers

Time Management

Team Management

Lesson Planning

Project Planning

Activities:

• Ensured compliance with industry standards and regulations by incorporating relevant content into all training modules.
• Evaluated the effectiveness of existing training methods, making necessary adjustments to optimize results.
• Improved staff retention rates by creating engaging and informative training sessions.
• Streamlined onboarding process for new hires, accelerating their integration into the company culture.
• Increased overall workplace efficiency through the implementation of effective training strategies.
• Collaborated with cross-functional teams to customize training materials for various departments.
• Selected and assigned instructors to conduct specific training programs.
• Developed departmental systems and procedures to better align workflow processes.
• Trained new hires to perform cross-training exercises with experienced workers.
• Trained staff during demonstrations, meetings, conferences, and workshops.
• Conducted training courses and prepared videos for long-term use.
• Organized and edited training manuals, multimedia visual aids, and other educational materials.

Tasks:

Senior Customer Service
Search and Rescue Customer Service Level 2
Training Manager Assistant
Human Resources Assistant
QA Data Miner
Training Design for International Markets: Spanish Support
Away Team Uruguay CS

Activities:

• Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
• Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.
• Assisted in creating departmental policies, protocols, and guidelines that improved overall effectiveness of the customer service team.
• Established strong rapport with customers, fostering long-term relationships and repeat business.
• Collaborated with cross-functional teams to develop new strategies for enhancing customer experience.
• Reduced call wait times by implementing effective time management techniques within the team.
• Mentored junior team members, contributing to their professional development and overall team success.
• Engaged clients in person and over phone to answer questions and address complaints.
• Escalated issues to proper supervisors when standard processes were not effective.
• Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
• Trained new personnel regarding company operations, policies and services.
• Cross-trained and provided backup support for organizational leadership.
• Responded proactively and positively to rapid change.
• Delivered prompt service to prioritize customer needs.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Tasks:

Merrill Lynch
Capital One

Activities:

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Updated account information to maintain customer records.
• Answered constant flow of customer calls with minimal wait times.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Handled customer inquiries and suggestions courteously and professionally.

Task: Data entry

Activities:

• Collaborated with cross-functional teams to develop new strategies for enhancing the overall customer experience.
• Handled sensitive customer data responsibly, adhering strictly to privacy regulations and safeguarding confidential information from unauthorized access or disclosure.
• Investigated and resolved customer inquiries and complaints quickly.

Tasks:

• Capital One Fraud Transactions
• Customer Service Assistance
• Translation Services
• Mentoring of new staff

Activities:

• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Provided primary customer support to internal and external customers.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.