MARIA FERNANDA HERRERA
Ensenada
Summary
Currently working as a surf instructor in one of the surf retreat locations in Northern Costa Rica, coaching groups of 12 to 15 people with different surf skills, from beginners to advanced surfers. Most of then women between 35 and 50 years old.
During the year 2023-2024, I decided to move to Australia to work and study. I also had the opportunity to work on the hand with the WSL at the Gold Coast PRO, Australian Boardriders Battle (ABB) with Surfing AUS and few other events with Surfing Queensland as the Women's Surf Day and Local Surf Events during that year.
I consider myself as a hardworking, passionate and a people person, able to identify others needs by engaging with a friendly and empathetic approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Surf Instructor
Surf With Amigas
07.2024 - Current
- Pop-up, paddling and surf etiquette class to guest during the surf retreat.
- Board selection for surfers based on their surf level and weather conditions.
- Engage with guest to provide a personal and enjoyable experience.
- Video coaching guests after every surf session.
Restaurant Waitress
Currumbin RSL
04.2023 - 02.2024
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
Surf Instructor
Surfing Services
10.2023 - 03.2024
- Explain and demonstrate proper surfing techniques and equipment care.
- Provide an outstanding, safe, and educational experience to students on land and in the water.
- Worked with private and group lessons with guests from 8yo up to 50yo between beginner and intermediate levels.
Operations Assistant and Surf Instructor
Surf Ensenada Tours
02.2022 - 01.2023
- Guided groups of up to 12 people on city, gastronomic, surf & recreation tours.
- Explain and demonstrate surfing techniques and water safety precautions before entering the water.
- Responsible to teach clients of all ages the fundamentals of surfing, worked with ages from 6 up to 65 years old as private and group lessons.
Reservations Agent
Rosewood Hotels
03.2020 - 02.2022
- Daily confirmation of reservations by email, telephone, Alice (personal guest messaging) and directly with butlers and concierge
- Manage bookings for visitors and guest at the three restaurants of the resort,
- Monitored customer reviews and feedback to maintain satisfaction.
- Provided customers with information about availability and pricing.
Sales Director Assistant
Real Estate Development Grupo Velas
11.2018 - 03.2020
- Coordinated appointments to show marketed properties, average of 3-5 showings per day.
- Prepared purchase agreements, forms and disclosures to complete paperwork.
- Property management for unit owners full or part time, managed 60% of sold units.
Education
Certificate IV - Leadership And Management
Australian Pacific College
Surfers Paradise, QLD, Australia12.2023
Bachelor Degree - Tourism Management
Universidad Autonoma De Baja California
Tijuana, Mexico12.2017
Diploma - Global Sustainable Tourism Management
SDSU
San Diego, CA08.2015
Skills
- Optimism and positive mindset
- Efficient conflict and complaint resolution
- Bilingual customer support
- Fast learner
- Dedicated team member
Certification
- Surf Coach Accreditation - Surfing Australia
- First Aid/CPR
- PADI Basic Freediver Certificate
- WWC (Work With Children)
- RSA (Responsible Service of Alcohol)
Hobbies
Surfing and journalism, traveling and crossfit.
Languages
Spanish
Native language
English
Full Professional
A1
References
Paola Hermosillo +61 416 193 242 | Matt Lindsay +1 310 895 1669
Timeline
Surf Instructor
Surf With Amigas
07.2024 - Current
Surf Instructor
Surfing Services
10.2023 - 03.2024
Restaurant Waitress
Currumbin RSL
04.2023 - 02.2024
Operations Assistant and Surf Instructor
Surf Ensenada Tours
02.2022 - 01.2023
Reservations Agent
Rosewood Hotels
03.2020 - 02.2022
Sales Director Assistant
Real Estate Development Grupo Velas
11.2018 - 03.2020
Certificate IV - Leadership And Management
Australian Pacific College
Bachelor Degree - Tourism Management
Universidad Autonoma De Baja California
Diploma - Global Sustainable Tourism Management
SDSU
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