Summary
Overview
Work History
Education
Skills
Timeline
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Maria Jose Duarte Barahona Duarte Barahona

Maria Jose Duarte Barahona Duarte Barahona

San Jose,Moravia

Summary

Dynamic Billing Analyst with expertise in accounts receivable and collections management at DXC Technology. Proven track record of enhancing cash flow through accurate invoice processing and effective dispute resolution. Strong Excel skills complemented by a collaborative approach to team building, consistently achieving targets and improving operational efficiency.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Experienced with complex billing systems and financial data analysis. Utilizes analytical skills to identify and resolve billing discrepancies, ensuring accuracy. Knowledge of financial reporting and process improvement to support operational efficiency.

Overview

9
9
years of professional experience

Work History

Billing Analyst

DXC Technology
06.2022 - Current
  • Maintained strict confidentiality with all personal data as per company guidelines.
  • Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of the billing process.
  • Evaluated aging reports to identify members to be included in monthly outbound collection calls.
  • Trained new team members on internal billing procedures, fostering a collaborative work environment for continuous improvement.
  • Conducted regular account reconciliations to verify invoice accuracy, resulting in reduced disputes and improved cash flow management.
  • Assisted in the implementation of new billing software platforms, contributing to seamless transitions while minimizing downtime or user errors during adoption periods.
  • Researched portals issues related to non-payment within e-billing vendor portals.
  • Collaborated with cross-functional teams to ensure proper application of contract terms and conditions during the billing process.
  • Enhanced customer satisfaction with timely and accurate billing information, resolving disputes promptly and professionally.
  • Reviewed full history of past due accounts and contacted client or attorney regarding collection, implementation of payment plan or pursuit of legal remedies on unpaid accounts.
  • Developed comprehensive reporting tools to analyze billing trends, identify potential issues, and recommend corrective actions.
  • Assisted clients and attorneys with requests for invoice copies, ledger details and explanation of accounts receivable amounts owed.
  • Leveraged advanced Excel skills to create complex billing spreadsheets, enhancing data accuracy and improving overall efficiency in invoice preparation.
  • Managed client relationships effectively, addressing concerns promptly and professionally to ensure continued business partnerships.
  • Functioned as key point of contact for billing data integrity matters for clients, vendors and various internal departments.
  • Implemented process improvements that led to faster turnaround times for invoice approvals and payment processing.
  • Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
  • Designed and produced reports to highlight and explain collection issues and balances due, working with clients and attorneys simultaneously.
  • Analyzed payment information and applied changes correct customer accounts.
  • Anticipated potential conflicts by proactively reviewing contracts for special billing requirements or provisions outside standard practices.
  • Coordinated with finance teams to develop annual budgets, incorporating historical data and projected growth rates for accurate forecasting purposes.
  • Partnered with billing analyst department to investigate and remedy any gross margin trend issues.
  • Worked with multiple departments to check proper billing information.
  • Responded to customer concerns and questions on daily basis.
  • Utilized various software programs to process customer payments.
  • Handled account payments and provided information regarding outstanding balances.
  • Processed vendor and supplier payments on weekly basis.
  • Verified accuracy of accounts payable payments, resulting in [Number]% reduction in payment errors and check reissues.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Encoded and canceled checks using bank machines.
  • Kept vendor files accurate and up-to-date to expedite payment processing.

Cashier Assistant

Accenture
01.2020 - 10.2021
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Replenished shelves regularly to meet customer demand and maximise sales.
  • Managed lines effectively by directing customers to open registers or assisting them with self-checkout machines as needed.
  • Resolved customer complaints with patience and professionalism, maintaining store reputation.
  • Enhanced customer checkout experience by providing efficient and accurate transaction processing.
  • Promoted store specials and loyalty programs to customers, enhancing sales and repeat business.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Set up new sales displays each week with fresh merchandise.

Collections Agent

APL
01.2016 - 07.2018
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Increased productivity levels through efficient time management and prioritization of daily tasks.
  • Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
  • Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • Participated in ongoing training programs to stay current on industry trends, best practices, and regulatory changes.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Developed and documented collection procedures and policies to comply with government regulations.
  • Generated and distributed monthly customer statements.

Education

English Course -

Centro Britanico
San José, Costa Rica
02-2016

Skills

  • Month end close
  • Claims review
  • Accounts receivable
  • Claims submissions
  • Team building
  • Invoice processing
  • Payment processing
  • Issue resolution
  • Cash application
  • Dispute resolution
  • Billing systems
  • Collections management
  • Financial statements
  • Microsoft Excel

Timeline

Billing Analyst

DXC Technology
06.2022 - Current

Cashier Assistant

Accenture
01.2020 - 10.2021

Collections Agent

APL
01.2016 - 07.2018

English Course -

Centro Britanico

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Maria Jose Duarte Barahona Duarte Barahona