Marian Zamora Álvarez
Alajuela
Summary
Dynamic and motivated professional with a proven track record in customer service and sales. Experienced in cultivating strong customer relationships and adept at identifying and addressing customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior International Sales Executive
International Oils & Chemicals S.A
09.2016 - Current
- Developed, maintained, and utilized a diverse client base.
- Managed international accounts by building strong relationships and maintaining open communication channels for better collaboration.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Informed customers of promotions to increase sales productivity and volume.
- Negotiated favorable contracts with clients, resulting in increased profit margins for the company.
- Identified new business opportunities through cold calling, networking, marketing, and prospective database leads.
- Selected correct products based on customer needs, specifications, and applicable regulations.
- Developed sales budgets and established targets for the assigned geographical region.
- Conducted ongoing monitoring and control of performance related to sales goals, budgets, and yearly estimates, facilitating timely preventive and corrective actions as needed.
- Played a pivotal role in generating approximately 25-30% of company sales, representing 5 million dollars of sales before the revenue, generating a profit margin of 10%.
- Presented management reports on performance results to the General Management.
- Collaborated with Sales Manager to make strategic sales decisions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Negotiated prices, terms of sales, and service agreements.
- Trained new employees on customer service, money handling, and organizing strategies.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Achieved or exceeded company-defined sales quotas.
Client Communications Specialist
German Costa Rican Chamber Of Commerce & Industry
10.2015 - 06.2016
- Developed tailored communications strategies to increase client engagement and retention.
- Managed customer relations on an ongoing basis to maximize customer retention.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
- Assisted in the coordination of German industry events.
- Responsible for customer service regarding the import and export requirements and doubts of the associates.
- Conducted a market study on Costa Rican companies that attended the Fruit Logistica fair in Germany to understand the level of success they achieved by participating. Provided visibility of the results to stakeholders.
Business Operation Specialist
Procter And Gamble Costa Rica
08.2013 - 07.2015
- Streamlined business operations by implementing efficient process improvements and organizational strategies.
- Led the restructuring of a key aspect of the US withholding tax system, addressing root causes to enhance efficiency and streamline processes, resulting in significant reductions in work hours.
- Analyzed financial tax data for the United States, Puerto Rico, and Canada.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Provided training to the Infosys team for outsourcing a process within the tax department, resulting in increased productivity and added value to operations.
- Fostered strong business relationships with internal stakeholders and external suppliers, actively resolving any issues or claims to ensure smooth operations.
- Managed daily processes of Accounts Payable invoices using SAP system.
Education
MBA - International Markets And Commerce
Lead University
San José, Costa Rica11.2018
Bachelor of Social Science - Trade And International Business
Universidad Nacional
Heredia, Costa Rica05.2016
Bachelor of Arts - Art And Visual Communication - Graphic Desing
Universidad Nacional
Heredia 07.2012
Skills
- Cold-calling
- Competitor Analysis
- Business Forecasting
- Logistics Coordination
- Negotiation expertise
- Contract Negotiation
- Territory Management
- Prospecting
- Pricing strategy
- CRM
- SAP
- Budget Management
Certification
- Oxford University's Programme on Negotiation - Lead University in collaboration with Sherman Roberts
- Project Management - Lead University Course
- Advance Excel - P&G Course
- Power BI - Data Camp Course
- Data Essentials - Cisco Academy Course
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Senior International Sales Executive
International Oils & Chemicals S.A
09.2016 - Current
Client Communications Specialist
German Costa Rican Chamber Of Commerce & Industry
10.2015 - 06.2016
Business Operation Specialist
Procter And Gamble Costa Rica
08.2013 - 07.2015
MBA - International Markets And Commerce
Lead University
Bachelor of Social Science - Trade And International Business
Universidad Nacional
Bachelor of Arts - Art And Visual Communication - Graphic Desing
Universidad Nacional
- Oxford University's Programme on Negotiation - Lead University in collaboration with Sherman Roberts
- Project Management - Lead University Course
- Advance Excel - P&G Course
- Power BI - Data Camp Course
- Data Essentials - Cisco Academy Course
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