MARIANA GUZMAN
San Jose
Summary
More than four years of working in the area of organization and planning to enable and improve client's experience. Attention to detail, comprehensive customer service, and outstanding interpersonal experience to the company success.
Overview
9
9
years of professional experience
21
21
years of post-secondary education
2
2
Certifications
Work History
EXECUTIVE ASSISTANT
McKinsey and Company
12.2019 - Current
- Give support to Associate Partners on their day to day duties
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organizing meetings between different time zones
- Resolve conflicts on executives calendars and provide fast solutions
- Act as the point of contact among executives, employees, clients and other external partners
- Rack daily expenses and prepare weekly, monthly or quarterly reports
- Organize and maintain the office filing system when an in person event
- Help my executive with excel reports with meetings reports.
ADMINISTRATIVE ASSISTANT
IBM
02.2019 - 12.2019
- Manage FSP's calendar, travel and expenses
- Organizing meetings between different time zones
- Resolve conflicts on FSP's calendars and provide fast solutions
- Acting as the point of contact among executives, employees, clients and other external partners
- Format information for internal and external communication - memos, emails, presentations, reports
- Make travel and accommodation arrangements.
CUSTOMER FACING
Hewlett Packard
10.2017 - 02.2019
- Understand the client's needs to solve problems
- SPAR agent
- Seasonal trainer
- Create training programs to address skill gaps in employees
- Develop onboarding programs for new employees.
CUSTOMER SERVICE
AT&T
06.2017 - 10.2017
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Developing and sustaining long-lasting relationships with customers.
WAITRESS AND RECEPTIONIST
Wonderful House restaurant
12.2016 - 06.2017
- Welcome guests upon their arrival and assign tables
- Greeting guests and taking drink and food orders
- Staying attentive to the needs of guests in the dining area
- Delivering food from the kitchen to the guests
- Ensuring the food order is made correctly by kitchen staff and looks presentable for guests.
CHILD MONITOR/ RECEPTIONIST
Sun Valley Ski Resort
12.2016 - 06.2017
- Develop and implement cultural activities, provide meals, scheduling, effective communication, enforce positive discipline, housekeeping, and transportation
- Greet students and visitors with a positive, helpful attitude
- Assisting visitors in finding their way around the office
- Assisting with a variety of administrative tasks including copying, faxing, taking notes...
GUIDE
Children's Museum
01.2016 - 12.2016
- Conducting museum tours
- Greeting and welcoming tour groups upon their arrival
- Dealing skillfully with a variety of visitors under a variety of circumstances
- Assisting, on occasion, with evening special event programs.
Education
Bachelor of Arts - Graphic Design
Fidelitas University
San Jose Costa Rica 05.2001 - 05.2022
Skills
Strong decision maker
Complex problem solver
Creative design
Extensive experience in organization and planning
Knowledge of different day to day tools such as zoom, excel, power point, office in general, outlook, box
Service-focused
Leader skills
Know how to work under pressure
Detail to attentions and able to pursue details that others do
Project Management
Languages
Spanish
English
Certification
Project Management
Timeline
Certified Project Management, Google careers
09-2024
Project Management
08-2024
EXECUTIVE ASSISTANT
McKinsey and Company
12.2019 - Current
ADMINISTRATIVE ASSISTANT
IBM
02.2019 - 12.2019
CUSTOMER FACING
Hewlett Packard
10.2017 - 02.2019
CUSTOMER SERVICE
AT&T
06.2017 - 10.2017
WAITRESS AND RECEPTIONIST
Wonderful House restaurant
12.2016 - 06.2017
CHILD MONITOR/ RECEPTIONIST
Sun Valley Ski Resort
12.2016 - 06.2017
GUIDE
Children's Museum
01.2016 - 12.2016
Bachelor of Arts - Graphic Design
Fidelitas University
05.2001 - 05.2022
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