Mariana Jiménez Masís
San Jose
Summary
SaaS and Cloud Specialist with 10+ years of experience driving $1M+ in sales and customer success for global brands including Microsoft, VMware, and Citrix. Recognized for combining technical expertise in cybersecurity and data solutions with strategic planning and B2B relationship management to deliver measurable growth and client retention.
Overview
11
11
years of professional experience
4
4
Certifications
1
1
Language
Work History
Technical Support Engineer
Komodo Health
01.2025 - 09.2025
- Delivered Tier 1 enterprise technical support, achieving a 92% CSAT by resolving complex issues within SLA and maintaining consistent client follow-up.
Customer Success Associate
Komodo Health
11.2024 - 01.2025
- Guided a portfolio of 50+ clients on Komodo Healthcare Data Solutions, ensuring adoption and retention through tailored product guidance and cross-functional collaboration.
Customer Success Engineer
Cloud Software Group
03.2024 - 09.2024
- Designed data-driven success plans for the top 25 enterprise accounts across the U.S. and Canada, conducting 150+ client interactions monthly to drive adoption and retention of ShareFile solutions.
Business Development Manager
VU Security
11.2022 - 12.2023
- Outperformed sales targets by achieving $700K+ in quarterly revenue on VU Cybersecurity Solutions, leveraging exceptional organizational skills to excel in fast-paced operational environments.
Partner Connection Manager
Accenture
11.2020 - 11.2022
- Managed a $1M+ pipeline for Microsoft Cloud in Mexico, coordinating 120+ business partners and ensuring accurate forecasting and opportunity tracking across Enterprise and SMB segments.
Cloud Product Manager
Licencias Online
09.2019 - 11.2020
- Supervised 15+ TELCOs and 50+ partners across Central America & the Caribbean, driving $1M+ in monthly Cloud and Cybersecurity sales. Managed top tech portfolios including Red Hat, Veeam, and Citrix, recruiting 50+ new partners through strategic events and campaigns.
Partner Development Manager
Microsoft
10.2014 - 06.2019
- Selected for Microsoft Ireland training to implement new operational processes in Costa Rica. Developed business plans for 25+ ISV partners across LATAM, collaborating with Office 365, Azure, and Marketing teams in a multicultural environment.
Education
Bachelor's Degree - Information Technology for Business Administration
Universidad Latina de Costa Rica
01.2015
Skills
Technical troubleshooting
Customer success management
Case management
undefinedCertification
Lead Cybersecurity Professional / CertiProf-Infieri
Timeline
Technical Support Engineer
Komodo Health
01.2025 - 09.2025
Customer Success Associate
Komodo Health
11.2024 - 01.2025
Customer Success Engineer
Cloud Software Group
03.2024 - 09.2024
Business Development Manager
VU Security
11.2022 - 12.2023
Partner Connection Manager
Accenture
11.2020 - 11.2022
Cloud Product Manager
Licencias Online
09.2019 - 11.2020
Partner Development Manager
Microsoft
10.2014 - 06.2019
Bachelor's Degree - Information Technology for Business Administration
Universidad Latina de Costa Rica