Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mariana Jiménez Masís

San Jose

Summary

SaaS and Cloud Specialist with 10+ years of experience driving $1M+ in sales and customer success for global brands including Microsoft, VMware, and Citrix. Recognized for combining technical expertise in cybersecurity and data solutions with strategic planning and B2B relationship management to deliver measurable growth and client retention.


Overview

11
11
years of professional experience
4
4
Certifications
1
1
Language

Work History

Technical Support Engineer

Komodo Health
01.2025 - 09.2025
  • Delivered Tier 1 enterprise technical support, achieving a 92% CSAT by resolving complex issues within SLA and maintaining consistent client follow-up.

Customer Success Associate

Komodo Health
11.2024 - 01.2025
  • Guided a portfolio of 50+ clients on Komodo Healthcare Data Solutions, ensuring adoption and retention through tailored product guidance and cross-functional collaboration.

Customer Success Engineer

Cloud Software Group
03.2024 - 09.2024
  • Designed data-driven success plans for the top 25 enterprise accounts across the U.S. and Canada, conducting 150+ client interactions monthly to drive adoption and retention of ShareFile solutions.

Business Development Manager

VU Security
11.2022 - 12.2023
  • Outperformed sales targets by achieving $700K+ in quarterly revenue on VU Cybersecurity Solutions, leveraging exceptional organizational skills to excel in fast-paced operational environments.

Partner Connection Manager

Accenture
11.2020 - 11.2022
  • Managed a $1M+ pipeline for Microsoft Cloud in Mexico, coordinating 120+ business partners and ensuring accurate forecasting and opportunity tracking across Enterprise and SMB segments.

Cloud Product Manager

Licencias Online
09.2019 - 11.2020
  • Supervised 15+ TELCOs and 50+ partners across Central America & the Caribbean, driving $1M+ in monthly Cloud and Cybersecurity sales. Managed top tech portfolios including Red Hat, Veeam, and Citrix, recruiting 50+ new partners through strategic events and campaigns.

Partner Development Manager

Microsoft
10.2014 - 06.2019
  • Selected for Microsoft Ireland training to implement new operational processes in Costa Rica. Developed business plans for 25+ ISV partners across LATAM, collaborating with Office 365, Azure, and Marketing teams in a multicultural environment.

Education

Bachelor's Degree - Information Technology for Business Administration

Universidad Latina de Costa Rica
01.2015

Skills

Technical troubleshooting

Customer success management

Case management

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Certification

Lead Cybersecurity Professional / CertiProf-Infieri

Timeline

Technical Support Engineer

Komodo Health
01.2025 - 09.2025

Customer Success Associate

Komodo Health
11.2024 - 01.2025

Customer Success Engineer

Cloud Software Group
03.2024 - 09.2024

Business Development Manager

VU Security
11.2022 - 12.2023

Partner Connection Manager

Accenture
11.2020 - 11.2022

Cloud Product Manager

Licencias Online
09.2019 - 11.2020

Partner Development Manager

Microsoft
10.2014 - 06.2019

Bachelor's Degree - Information Technology for Business Administration

Universidad Latina de Costa Rica
Mariana Jiménez Masís