Mariana Mora González
Liberia,G
Summary
Friendly Receptionist with background in various office settings and experience delivering customer service, including clerical support and public interaction. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Recepcionist
Azura Beach Front Resort
01.2022 - 07.2022
- Check in, check out, invoicing, audit.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Temporary Customer Service Agent
Amazon
San José, SJ
06.2021 - 12.2021
- Assist clients before, during and after shopping.
- Conflict resolution.
- Delivered personalized support by tailoring interactions based on individual customer preferences and needs.
- Managed over 50 customer calls per day.
- Adapted seamlessly to new systems and processes as needed, maintaining consistent productivity levels throughout transitions.
Recepcionist
Espino Blanco Lodge
09.2019 - 03.2020
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
High School Diploma -
Instituto Dr. Clodomiro Picado Twight
Turrialba, Costa Rica 05.2012 - 05.2016
English Intermediate Level - English
Intensa Language Institute
San Pedro, Costa Rica 01.2018 - 12.2018
English Advanced Level - English
Centro Cultural Costarricense Norteamericano
San Pedro, Costa Rica 01.2019 - 07.2019
Skills
Creativity
Flexibility
Patience
Teamwork
Adaptability
Organization and planning
Empathy
Stress Tolerance
Interpersonal Skills
Complaint resolution
Work Locations
- Guanacaste - Costa Rica, Hoteles
- San José - Costa Rica, Tiendas
- Turrialba - Costa Rica, Hoteles
Timeline
Recepcionist
Azura Beach Front Resort
01.2022 - 07.2022
Temporary Customer Service Agent
Amazon
06.2021 - 12.2021
Recepcionist
Espino Blanco Lodge
09.2019 - 03.2020
English Advanced Level - English
Centro Cultural Costarricense Norteamericano
01.2019 - 07.2019
English Intermediate Level - English
Intensa Language Institute
01.2018 - 12.2018
High School Diploma -
Instituto Dr. Clodomiro Picado Twight
05.2012 - 05.2016