Mariana Pereira

My main responsibilities as a Spa Manager were, to facilitate exceptional service experiences for resort guests, spa members, and staff by delivering timely and precise responses to inquiries and requests with professionalism, patience, and a customer-centric approach. Additionally, I contributed to staff recruitment, training, scheduling, and supervision to ensure effective operations within the spa facility. I also managed retail operations, including inventory and stock management for both a convenience store and boutique located within the spa premises.

In my role as a Project Manager at Kareo, I supported independent medical practices throughout the implementation of the Kareo SaaS Platform. Serving as the primary point of contact and ensuring seamless integration and success.

My responsibilities included conducting thorough requirements gathering and comprehensive analysis of customer needs. This enabled me to develop customized onboarding plans tailored to each client's specific profile, optimizing their experience with our software.

In this role I managed sales pipelines and forecasts, ensuring accurate tracking of partner deals and opportunities. I focused on understanding our partners needs, provided support, and ensured they had the necessary resources to effectively sell our products and services to other resellers or end users.

I drove revenue through ensuring customer retention, and fostering strong relationships both externally with partners and customers and internally across various departments within MicroFocus.

In this role I used to oversee annual contract renewals for public sector, retail, financial, ecommerce and other industries.

It involved managing existing client relationships, driving sales growth, and ensuring client satisfaction through effective solution delivery and support. Consulted with clients frequently to better understand their data quality challenges and demonstrate how our solutions could address these challenges effectively.

In my role at Tech Data, I specialized in managing a diverse portfolio of accounts with a strong emphasis on providing proactive account management. I ensured timely responses to customer inquiries, maintained clear and accurate documentation of interactions and transactions (Direct & Indirect Sales), and prepared and delivered price quotations aligned with customer needs and company pricing guidelines.

As a CSR, I handled incoming inquiries, issues, and requests from customers via phone or email. I provided assistance, information, and solutions to resolve customer concerns promptly and professionally. Managed significant volume of inquiries about policies and contractual terms, ensuring compliance with privacy laws and data protection regulations.