Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Mariana Rivera

Mariana Rivera

Human Resources
San José,SJ

Summary

Human Resources professional with over 3 years of experience in recruitment, employee relations, and administrative support. Proficient in managing the full recruitment process, implementing HR systems, and promoting a positive workplace culture across multiple countries. Adept at problem-solving, team leadership, and conflict resolution. Seeking to contribute to a dynamic HR team in a challenging and growth-oriented role.

Overview

3
3
years of professional experience
2
2
Language

Work History

HR Senior Administrator

UPS
Alajuela, Provincia De Alajuela
04.2021 - 03.2024
  • Managed recruitment cycles for positions at all levels across Costa Rica, Colombia, Panama, and Nicaragua, ensuring top talent acquisition.
  • Led employee relations investigations, resolving workplace conflicts and improving team dynamics.
  • Participated in successful implementation of Workday HR system, streamlining HR operations and processes.
  • Developed and analyzed employee engagement surveys, implementing data-driven strategies to improve organizational culture.

Customer Service Representative

Concentrix
Heredia, Provincia de Heredia
01.2021 - 03.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Tax Specialist - Data Gatherer

Isthmus (Outsourcing for Intel)
Heredia, Provincia De Heredia
07.2019 - 12.2020
  • Maintained strict compliance with all federal, state, and local tax laws while preparing client returns.
  • Coordinated with external auditors during annual review process answering questions addressing concerns related firm''s tax function.
  • Collaborated with global tax team to minimize tax liabilities and ensure accurate filings.

Education

BSc - Industrial Engineering (In Progress)

Fidelitas University
San José, Costa Rica
2023.11 - Current

Skills

Strong Communication Skills

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Timeline

HR Senior Administrator

UPS
04.2021 - 03.2024

Customer Service Representative

Concentrix
01.2021 - 03.2021

Tax Specialist - Data Gatherer

Isthmus (Outsourcing for Intel)
07.2019 - 12.2020

BSc - Industrial Engineering (In Progress)

Fidelitas University
2023.11 - Current
Mariana RiveraHuman Resources