Mariana Rivera
Human Resources
San José,SJ
Summary
Human Resources professional with over 3 years of experience in recruitment, employee relations, and administrative support. Proficient in managing the full recruitment process, implementing HR systems, and promoting a positive workplace culture across multiple countries. Adept at problem-solving, team leadership, and conflict resolution. Seeking to contribute to a dynamic HR team in a challenging and growth-oriented role.
Overview
3
3
years of professional experience
2
2
Language
Work History
HR Senior Administrator
UPS
Alajuela, Provincia De Alajuela
04.2021 - 03.2024
- Managed recruitment cycles for positions at all levels across Costa Rica, Colombia, Panama, and Nicaragua, ensuring top talent acquisition.
- Led employee relations investigations, resolving workplace conflicts and improving team dynamics.
- Participated in successful implementation of Workday HR system, streamlining HR operations and processes.
- Developed and analyzed employee engagement surveys, implementing data-driven strategies to improve organizational culture.
Customer Service Representative
Concentrix
Heredia, Provincia de Heredia
01.2021 - 03.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Tax Specialist - Data Gatherer
Isthmus (Outsourcing for Intel)
Heredia, Provincia De Heredia
07.2019 - 12.2020
- Maintained strict compliance with all federal, state, and local tax laws while preparing client returns.
- Coordinated with external auditors during annual review process answering questions addressing concerns related firm''s tax function.
- Collaborated with global tax team to minimize tax liabilities and ensure accurate filings.
Education
BSc - Industrial Engineering (In Progress)
Fidelitas University
San José, Costa Rica 11.2023 - Current
Skills
Strong Communication Skills
Recruitment & Talent Acquisition
Data Management & Reporting
Employee Relations & Conflict Resolution
Team Leadership & Multitasking
Strong Communication Skills
Timeline
HR Senior Administrator
UPS
04.2021 - 03.2024
Customer Service Representative
Concentrix
01.2021 - 03.2021
Tax Specialist - Data Gatherer
Isthmus (Outsourcing for Intel)
07.2019 - 12.2020
BSc - Industrial Engineering (In Progress)
Fidelitas University
11.2023 - Current