Mariela Matarrita

• Created and delivered weekly presentations to
senior management, clients, and stakeholders, providing
comprehensive insights into team metrics and action plans.
• Collaborated closely with client accounts to define and implement.
Key Performance Indicators (KPIs) for new processes, driving
culture of continuous improvement.
• Analyzed refund process data to identify and prioritize
turnaround time, resulting in 25% decrease in payment time.
• Led critical escalations and conducted in-depth root cause
analyses to proactively mitigate risks, ensuring seamless
continuation and enhancement of services.
• Successfully oversaw migration of OTC operations to Costa
Rica, effectively managing team of 10 analysts throughout process.

• Designed and facilitated workshops focused on soft skills
development, with particular emphasis on helping team
members define their leadership styles.
• Developed and implemented performance dashboard that
tracked key process metrics, allowing for quick and informed decision-making by management.
• Played key role in financial month-end close activities,
ensuring accurate and timely financial reporting and analysis,
which facilitated informed decision-making by management team.
• Identified and evaluated financial risk, providing insights to
management on how to mitigate potential risks.

• Collaborated with Business Excellence department to ensure compliance with standardization agreements for Accounts Receivable in Latin America.

•Generated reports for funds allocation to strategic clients.

•Provided support for internal and external audit requests, ensuring compliance and accuracy.

• Build strong relationships with customers to clarify doubts and provide support throughout the migration from SAP to Sales Force.

• Leader of a project to increase customer fund utilization.