Summary
I am a valuable collaborator with a high level of initiative. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work history
Customer Services Administrator
Rutas CR
2020.02 - Current
- Delivered feedback constructively to enhance staff performance.
- Reviewed processes and practices regularly to achieve business goals.
- Took ownership of escalated customer issues and followed through to resolution.
Customer Services and Sales Agent
Suzuki (Grupo Inchcape)
2018.09 - 2019.12
- Obtained deposits and balance of payments from clients.
- Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
- Assisted customers with placement of refunds and exchanges.
Customer Services and Sales Agent
Corimotors S.A.
2017.07 - 2018.11
- Visited current and potential clients to promote company products and services
- Delivered presentations and demonstrations to persuade clients to buy new services and products.
- Assisted customers with complaints and doubts about the warranty or technical data, of the vehicle or the credit.
Customer Services and Sales Agent
Corporación GrupoQ CR S.A.
2010.02 - 2017.06
Advise the customer in the purchase of a new vehicle and manage his personal credit with the best negotiable conditions.
- Obtained deposits and balance of payments from clients.
- Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
- Assisted customers with complaints and doubts about the warranty or technical data, of the vehicle or the credit.
Education
A-Levels - Computing fundamentals, key applications, online life.
2008.10 - 2009.08
Diploma of Higher Education -
2005.12 - 2009.12
A-Levels - customer service seminar
Neuroliguistics seminar in sales
Professional Techniques of Telephone Sales
Microsoft Computer Operator
internal customer service training
soft skills
Bilingual customer service
2022.04 -
Skills
- Complaint resolution
- Negotiation expert
- Skilled trainer
- Customer service
- Exceptional interpersonal communication
- SAP and ERP system knowledge
- Call centre operations
- Administrative support
Languages
English
Intermediate
Spanish
Native
Timeline
INA - , Bilingual customer service
2022.04 -
Customer Services Administrator - Rutas CR
2020.02 - Current
Customer Services and Sales Agent - Suzuki (Grupo Inchcape)
2018.09 - 2019.12
Customer Services and Sales Agent - Corimotors S.A.
2017.07 - 2018.11
Customer Services and Sales Agent - Corporación GrupoQ CR S.A.
2010.02 - 2017.06
Colegio Universitario Boston (Certiport) - A-Levels, Computing fundamentals, key applications, online life.
2008.10 - 2009.08
Colegio Vargas Calvo - Diploma of Higher Education,
2005.12 - 2009.12
Grupo Enlace - A-Levels, customer service seminar
Grupo Enlace S.A. - , Neuroliguistics seminar in sales
Universidad de las Ventas - , Professional Techniques of Telephone Sales
Colegio Universitario Boston - , Microsoft Computer Operator
Grupo Enlace. - , internal customer service training
Interchange Leader School CR - , soft skills