Mariel Vega Picado
Office Worker
La Union,Cartago
Summary
My last jobs have been in customer service, in my most recent job I did other tasks such as data analysis, loan studies, money management, being in charge of the branch, personnel management, document and data creation in Excel, as well as other activities related to administrative services.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Service Representative
Cooepmep RL
San Jose, Desamparados
10.2017 - 09.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Accepted payments and updated accounts with latest information.
- Described product highlights and benefits to help guide purchasing decisions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Customer Service Representative
Bac Credomatic
San Jose, San Jose
01.2013 - 07.2017
- Responded to customer comments and questions via LiveChat during shifts.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
Bachillerato Educación Diversificada A Distancia.
Bachillerato Educación Diversificada A Distancia. 01.2012 - 01.2012
Skills
Customer Relations
Recordkeeping strengths
Money handling abilities
Creative problem solving
Administrative support
Additional Information
I am currently studying Business Administration at UNED.
Certificate in basic and intermediate Microsoft Excel.
Timeline
Service Representative
Cooepmep RL
10.2017 - 09.2021
Customer Service Representative
Bac Credomatic
01.2013 - 07.2017
High School Diploma -
Bachillerato Educación Diversificada A Distancia.
01.2012 - 01.2012