Marilu Oxenham
Summary
Systematic PO/PM/SM with a detailed-oriented and thorough approach to defining requirements, outlining specifications, and working with team members to bring to life high-quality products for customers. Great planner with excellent organization skills. Analytical person with in-depth understanding of digital products. Well-versed in Agile and Scrum methodologies and principles of product development. Comfortable making key decisions for team to move products efficiently through pre-production and production timelines.
Overview
15
15
years of professional experience
Work History
Senior Product Owner Enterprise Payments
Snap Finance
02.2022 - Current
- End-to-end UX design and integration for multiple web and mobile initiatives
- Visioning and concept development for product strategy
- Backlog management, iteration and sprint planning
- Define software release plan
- Facilitate ceremonies and demos
- Create objectives, strategies, and apply data to make business decisions
- Cross functional teams dependencies management
Project Manager Digital Expansion
Western Union
05.2018 - 01.2022
- Launched and managed several South America countries and British Islands in the Caribbean from the Digital Expansion Roadmap.
- Created, maintained, and prioritized the backlog several countries at the time.
- Worked across cross functional teams to gather requirements and create business requirements documents. Actively participated in Agile ceremonies to ensure proper iteration planning and execution.
- Created a work plan, documenting each stage of the project and it's deliverables, creating progress status, and risk reports as well as ensuring that all tasks were completed.
- Manage and support Digital initiatives within established timelines, scope and budget. Digital products included Websites, Mobile Apps, and E-commerce solutions.Project design with final users, for both internal and third-party integrations including contract review and negotiation
- Manage the product lifecycle from strategic planning to tactical execution for multiple project tracks
- Develop, implement, and maintain new processes for both new and existing payment methods
- Requirements prioritization and progress tracking for stakeholder reports
- Make intelligent tradeoffs between products, their investment, and their priorities
- Interact with customers to identify needs, opportunities, and solve problems
- Establish goals, review metrics, and change course to improve commercial success
- Post-production product monitoring and enhancements working closely with the Data Analytics team
Senior Business Process Manager
Western Union
09.2013 - 05.2018
- Overall E2E Project Portfolio Management from intake, prioritization, progress tracking onto audit, and compliance
- Agile methodology transition from Waterfall
- Jira Admin, Jira tool design, and operationalization, creating and customizing the tool set up and update according to business needs maintaining compliance and privacy standards
- Created knowledge bases, provided training to new hires and new users for Jira and Confluence
- Assisted in personnel selection
- Facilitated portfolio performance review and implemented new strategies
- KPI creation and tracking, project set up data collection
Contracts Business Analyst
Oracle
05.2008 - 07.2012
- License certification for Strategic contracts
- Customer data base updates and sales support
- Exceeded goals through effective task prioritization and great work ethic
- Leaded in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork to meet tight deadlines in a fast-paced atmosphere.
Contract Administrator
Hewlett Packard
06.2005 - 10.2007
- License support renewals in SAP
- Monitored all incoming contracts and service agreements for correct pricing and information
- Coordinated changes to agreements which might occur during the contract lifetime.
Education
Certified SAFE 5 PO/PM Diploma -
Scaled Agile, Inc.
Colorado, US2022
Tax Preparer Diploma -
Ashworth College
Georgia, US2020
Certified Scrum Master -
Scrum Alliance
Colorado, US2017
Accounting Bachelor's Degree -
Universidad Fidèlitas
San José, Costa Rica2015
Administrative Executive Assistant -
American Business Academy
San José, Costa Rica2012
C1 Advanced English Diploma -
British Institute
San José, Costa Rica2010
Skills
- Organization Skills
- Requirements Analysis
- Process Alignment Improvement
- Problem Solving
- Decision Making
- Attention to Detail
- Agile Methodology
- Adaptive to Change
- Fast Learner
- Goal Oriented
- English Fluency
- High-Quality Focus
- Strategic Visioning
Personal Information
Title: Senior PO/PM/Scrum Master
Timeline
Senior Product Owner Enterprise Payments
Snap Finance
02.2022 - Current
Project Manager Digital Expansion
Western Union
05.2018 - 01.2022
Senior Business Process Manager
Western Union
09.2013 - 05.2018
Contracts Business Analyst
Oracle
05.2008 - 07.2012
Contract Administrator
Hewlett Packard
06.2005 - 10.2007
Certified SAFE 5 PO/PM Diploma -
Scaled Agile, Inc.
Tax Preparer Diploma -
Ashworth College
Certified Scrum Master -
Scrum Alliance
Accounting Bachelor's Degree -
Universidad Fidèlitas
Administrative Executive Assistant -
American Business Academy
C1 Advanced English Diploma -
British Institute
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