Mario Mairena
Palmares,Alajuela
Overview
9
9
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Teacher
CCCN
San José
07.2022 - 03.2024
- Senior teacher with high experience in customer satisfaction, people oriented skills, and positive energy.
Teacher
Claretiano High-school
Heredia, Costa Rica
02.2021 - 06.2022
- Plan lessons based on the National curriculum while maintaining the values of the institution.
- Organize, plan, and execute activities for students and parents.
Teacher
CCCN
Heredia, Costa Rica
03.2016 - 02.2021
Customer Service Representative
SYKES
Heredia, Costa Rica
07.2015 - 02.2016
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and, improving overall user experience.
Education
Master degree in Management en Education, English, Leadership - undefined
Universidad Nacional de Costa Rica
01.2019 - 05.2020
Associate's degree en English - undefined
Universidad de Costa Rica
San Ramón, Provincia de Alajuela 01.2008 - 05.2015
Skills
Customer Service
undefinedPublications
- Desarrollo de habilidades de liderazgo en el personal administrativo y docente, Centro Cultural Costarricense Norteamericano, sede Heredia, https://repositorio.una.ac.cr/handle/11056/26467, 08/01/20
- Case study of academic and administrative personnel in which strengths and areas of improvement are identified, as an action plan to promote leadership and improvement in the organization is created in order to respond to their necessities and comply with the regulations and needs of the organization.
Accomplishments
- Best customers' score ranking for two consecutive months.
- Best teacher of CCCN, Heredia site two times. (Chosen by management and customers' evaluations)
- Best teacher CCCN in 2018 based on overall performance.
Timeline
Teacher
CCCN
07.2022 - 03.2024
Teacher
Claretiano High-school
02.2021 - 06.2022
Master degree in Management en Education, English, Leadership - undefined
Universidad Nacional de Costa Rica
01.2019 - 05.2020
Teacher
CCCN
03.2016 - 02.2021
Customer Service Representative
SYKES
07.2015 - 02.2016
Associate's degree en English - undefined
Universidad de Costa Rica
01.2008 - 05.2015
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