Mario Sanabria
English Teacher
San Isidro,SJ
Summary
Dynamic English Teacher with five years of experience, adept at lesson planning and classroom management. Proven success in enhancing student engagement from beginner to intermediate levels. Previously excelled at SYKES, where I honed my customer support skills and effectively de-escalated client issues, ensuring a positive experience for all.
Overview
10
10
years of professional experience
Work History
English Teacher
Independant
03.2017 - 12.2022
i taught english for 5 years ,had many students from begginer to intermediate level
Call Center Support Specialist
SYKES
01.2013 - 01.2015
i worked for sykes in costumer support , where i improve my english and learned how to manage problems with the clients as well as de-escalate situations since is the nature in customer support .
Education
High School Diploma -
Colegio La Asuncion
San Jose 05.2001 -
English Now Integrated Skill - English Language
Centro Cultural Costarricense-norteamericano
San Jose 05.2001 -
Skills
Customer Support
Technical Support
De-escalate Situations in call center
Lesson planning
Student support
Classroom management
Timeline
English Teacher
Independant
03.2017 - 12.2022
Call Center Support Specialist
SYKES
01.2013 - 01.2015
High School Diploma -
Colegio La Asuncion
05.2001 -
English Now Integrated Skill - English Language
Centro Cultural Costarricense-norteamericano
05.2001 -