Mario Soto Oreamuno
IT Project Manager | Product Owner | Scrum Master (Agile)
Rio Segundo,A
Summary
Professional with 25+ years of experience in banking and IT projects, with a career at Grupo Mutual since February 21, 2000 (currently Innovation Manager). Specialized in project management, agile delivery (Scrum), product prioritization, and stakeholder coordination. Results-driven, strong communicator, and focused on continuous improvement.
Overview
26
26
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Innovation Manager
Grupo Mutual
Alajuela
01.2024 - Current
- Lead innovation and digital transformation initiatives from opportunity identification through execution and follow-up.
- Partner with internal stakeholders to prioritize initiatives, define scope and requirements, and align delivery plans.
- Assess and pilot emerging technologies (including AI) to improve processes, products, and customer experience.
Scrum Master
Grupo Mutual
Alajuela
05.2023 - 12.2023
- Facilitated Scrum ceremonies (Daily, Planning, Review, Retrospective) and supported a consistent delivery cadence.
- Coached the team to remove impediments and strengthen agile practices and collaboration.
- Coordinated with business areas to align priorities, expectations, and progress communication.
Corporate Projects Executive
Grupo Mutual
Alajuela
04.2021 - 04.2023
- Managed and coordinated internal projects across multiple areas, tracking scope, timelines, and deliverables.
- Gathered requirements and coordinated activities to improve processes and implement digital solutions.
Product Owner
Grupo Mutual
Alajuela
06.2020 - 03.2021
- Defined and prioritized product backlogs for banking products and services; partnered with the development team for incremental delivery.
- Analyzed and defined functional requirements, acceptance criteria, and business validation.
Customer Service Advisor
Grupo Mutual
Alajuela
04.2012 - 06.2019
- Advised customers on financial products and services; resolved issues and supported commercial objectives.
Credit Analyst
Grupo Mutual
Alajuela
03.2007 - 04.2011
- Analyzed and evaluated credit applications; managed follow-up and documentation in accordance with internal policies.
Financial Services Executive
Grupo Mutual
Alajuela
02.2000 - 01.2006
- Provided service and consultative sales for financial products (savings and lending).
Education
Master's Degree - Project Management
Universidad Latina de Costa Rica
San Jose, Costa RicaDigital Business Certification - undefined
ADEN Business School / The George Washington University
San Jose, Costa Rica01.2020
Project Management Technician - undefined
Universidad FUNDEPOS
San Jose, Costa Rica01.2015
Bachelor's Degree (Licenciatura) - Business Administration
Universidad de las Ciencias y las Artes
Alajuela, Costa Rica01.2014
Bachelor's Degree (Bachillerato) - Business Administration
Universidad de las Ciencias y las Artes
Alajuela, Costa Rica01.2007
Skills
Project management (planning, tracking, risk management, stakeholder coordination)
Agile / Scrum: facilitating ceremonies, continuous improvement, impediment management
Product ownership: product vision, backlog prioritization, user stories, business validation
Certification
AI Project Manager Foundation - Professional Certification (AIPMFPC) - CertiProf | Dec 2025
RELEVANT TRAINING
- Customer Service Excellence with Neuromarketing
- Costa Rican Sign Language 1
- SINPE General Options (BCCR)
- Digital Signature Course (BCCR)
- Financial Services Sales Management (DIMERCA)
- Management and Commercial Leadership Competency Workshop (UCR)
Timeline
Innovation Manager
Grupo Mutual
01.2024 - Current
Scrum Master
Grupo Mutual
05.2023 - 12.2023
Corporate Projects Executive
Grupo Mutual
04.2021 - 04.2023
Product Owner
Grupo Mutual
06.2020 - 03.2021
Customer Service Advisor
Grupo Mutual
04.2012 - 06.2019
Credit Analyst
Grupo Mutual
03.2007 - 04.2011
Financial Services Executive
Grupo Mutual
02.2000 - 01.2006
Digital Business Certification - undefined
ADEN Business School / The George Washington University
Project Management Technician - undefined
Universidad FUNDEPOS
Bachelor's Degree (Licenciatura) - Business Administration
Universidad de las Ciencias y las Artes
Bachelor's Degree (Bachillerato) - Business Administration
Universidad de las Ciencias y las Artes
Master's Degree - Project Management
Universidad Latina de Costa Rica