Maritza Garcia
Elgin,IL
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation.
Overview
19
19
years of professional experience
Work History
Lead Supervisor Assistant Security Officer
Allied Universal Security Services
Schaumburg , IL
05.2010 - Current
- Recorded required data for incident reports and files quickly and accurately.
- Provided security team leadership and contributed to on-call duties.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Led security team and contributed to on-call shifts.
- Managed security staff schedules for all shifts, minimizing overtime costs.
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
- Oversaw highly effective security team and managed scheduling and resource allocation.
- Hired, trained and managed staff of 12 associates.
- Conducted site reviews and security audits and made recommendations to management based on findings.
- Demonstrated public safety dedication through thorough patrolling of community events.
- Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters.
- Developed procedures for emergency response and crisis management, physical security, information protection, incident management and investigation units.
- Designed security policies, alarm response protocols and access card guidelines.
- Implemented video surveillance, motion detection and closed-circuit television systems to aid in monitoring premises.
- Counseled management on how to cut spending without compromising safety and security of company assets.
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
- Documented security-related situations and submitted in-depth reports to superiors.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
- Monitored security cameras and fire, building and alarm systems.
- Circulated among patrons and customers to keep abreast of emergent security situations.
- Acted as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement.
- Operated scanning equipment to keep entrance lines moving efficiently.
- Worked with local and federal law enforcement agents to apprehend suspicious individuals.
- Investigated suspected incidents of fraud, employee theft and embezzlement and reported findings to law enforcement.
- Operated and maintained x-ray and metal detection devices at building checkpoints.
- Immediately reported safety hazards for remediation response.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Maintained and updated database for invoicing and accounting reconciliation.
- Processed employee rehires, transfers, terminations and withholdings.
- Tracked employee vacation, personal and sick leave earnings and use.
- Recorded adjustments to previous pay-related errors.
- Processed and monitored sick pay, vacation pay, and other leave entitlements accurately.
- Responded to employee inquiries regarding payroll and timekeeping.
- Responded promptly to inquiries from employees regarding their paychecks or deductions.
Retail Supervisor
Kolhs
South Elgin, IL
06.2006 - 08.2010
- Dealt with customer complaints and rectified product and service issues.
- Coordinated restocks to keep retail displays organized and full for customers.
- Supervised work of cashiers, training new team members and monitoring performance.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Contributed to merchandising ideas at team meetings to increase sales.
- Helped each team increase business with improved approaches to planning and product line management.
- Created successful plans to maximize profits and reduce loss.
- Increased sales by optimizing in-store promotional strategies.
- Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
- Greeted customers upon entrance to store and offered assistance in locating items.
- Supervised and trained staff on service techniques, boosting overall customer satisfaction.
- Stayed up to date on product trends and customer needs.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
- Conducted personnel performance appraisals to assess training needs of staff members.
- Set sales targets and implemented action plans for achieving set objectives.
- Taught employees how to optimize space for special events such as discount sales.
- Studied sales figures to determine quantity of products and brands needed to supply store.
- Approved contracts and maintained inventories to guarantee availability of merchandise and services.
- Planned shift activities, assigned duties and supervised employees.
- Formulated pricing plans by reviewing merchandise activities and determined additional needs for sales promotions.
Education
High School Diploma -
Elgin High School
Elgin, IL05.2006
Diploma/License - Cosmetology
Salon Professional Academy
06.2009
Some College (No Degree) - Basics
ITT Technical Institute
Oak Brook, ILDiploma - Broker
Coldwell Banker
Oak Brook, IL11.2020
Skills
- Crime prevention methods
- Observant
- Investigative skills
- Criminal records searches
- CCTV surveillance
- First aid and CPR certified
- Interior and exterior patrol
- Shift work experience
- Background checks
- Report writing
- Fluent in English and Spanish
- PPE use
- Customer service
- Work ethic
- Training & Development
- Project planning
Timeline
Lead Supervisor Assistant Security Officer
Allied Universal Security Services
05.2010 - Current
Retail Supervisor
Kolhs
06.2006 - 08.2010
High School Diploma -
Elgin High School
Diploma/License - Cosmetology
Salon Professional Academy
Some College (No Degree) - Basics
ITT Technical Institute
Diploma - Broker
Coldwell Banker