Mark Hlad
Gallatin,TN
Summary
Enterprising Branch Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Branch Manager
Wells Fargo
09.2022 - Current
- Maintained friendly and professional customer interactions
- Assessed employee performance and developed improvement plans
- Met deadlines by proactively managing individual and team tasks and streamlining processes
- Engaged employees in business processes with positive motivational techniques
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales
- Resolved various issues impacting sales management and business operations
- Submitted loan applications to underwriter for verification and recommendation
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Assistant Store Manager
Lowe's
08.2012 - 09.2022
- Assisted in continuous development of effective store associates to achieve desired sales and results
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
- Coached and developed store associates through formal and informal interactions
- Oversaw aspects of maintenance, inventory and daily activity management
- Delegated assignments based on team strengths to optimize floor coverage and service levels
- Checked monthly sales and performance reports to support operational planning and strategic decision-making
- Oversaw storewide merchandising benchmarks to maintain operational excellence
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Assistant Store Manager
Lowe's
09.2008 - 08.2012
- Assisted in continuous development of effective store associates to achieve desired sales and results
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
- Coached and developed store associates through formal and informal interactions
- Oversaw aspects of maintenance, inventory and daily activity management
- Delegated assignments based on team strengths to optimize floor coverage and service levels
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness
- Handled scheduling for store shifts to achieve adequate staffing
- Oversaw storewide merchandising benchmarks to maintain operational excellence
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Assistant Store Manager
Lowe's
04.2007 - 09.2008
- Assisted in continuous development of effective store associates to achieve desired sales and results
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
- Coached and developed store associates through formal and informal interactions
- Oversaw aspects of maintenance, inventory and daily activity management
- Delegated assignments based on team strengths to optimize floor coverage and service levels
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members
- Handled scheduling for store shifts to achieve adequate staffing
- Checked monthly sales and performance reports to support operational planning and strategic decision-making
- Oversaw storewide merchandising benchmarks to maintain operational excellence
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
Department Manager
Lowe's
02.2006 - 04.2007
- Worked closely with sales associates to complete tasks
- Followed safety protocols and company processes and procedures
- Enforced safety rules and other policies to protect employees and minimize company liability
- Performed opening and closing duties as part of management team and handled cash management
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills
- Handled shift overstock, restocking and inventory control.
District Leader
Resource Plus
01.2003 - 02.2006
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response
- Trained, managed and motivated employees to promote professional skill development
- Motivated employees to share ideas and feedback
- Recruited and hired individuals demonstrating passion, dedication and added value to team
- Represented integrity and professionalism in business, serving as mentor and role model to staff
- Identified client business and operational needs and introduced services to provide solutions.
Petty Officer Second Class
US Navy
02.1987 - 08.1993
- Trained and supervised personnel in daily operations
- Worked with higher-ranking officers to acquire new skills and knowledge
- Identified areas for improvement and suggested measures to increase performance and productivity
- Completed daily reporting to inform supervisors of work completed or incidents
- Requisitioned, received, stored and documented unit equipment and supplies
- Led operational planning teams to address field and base concerns with minimal delays
- Affiliations
- Voted Region 6 District Lawn and Garden Sales Leader with Resource Plus at annual Sales Meeting with Lowe's in 2005.
Education
Vol State
Gallatin, TNBusiness Management
Some College
Skills
- Mentoring and Coaching
- Inventory Control
- Assignment Delegation
- Problem-Solving
- Sales Expertise
- Sales Planning
- Professional Relationships
- Human Resources Knowledge
- Relationship Management
- Strategic Planning
- Risk Analysis
- Excellent Communication Skills
- Training and Development
- Strong Interpersonal Skills
Certification
CPR Certified, Lowe's - 2012-present
Timeline
Branch Manager
Wells Fargo
09.2022 - Current
Assistant Store Manager
Lowe's
08.2012 - 09.2022
Assistant Store Manager
Lowe's
09.2008 - 08.2012
Assistant Store Manager
Lowe's
04.2007 - 09.2008
Department Manager
Lowe's
02.2006 - 04.2007
District Leader
Resource Plus
01.2003 - 02.2006
Petty Officer Second Class
US Navy
02.1987 - 08.1993
Vol State
Business Management
Some College
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