Marlon Bustos
Cartagena,G
Summary
F&B Professional with University preparation and more than 10 years in costumer service and hospitality.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Mixologist
W Costa Rica
03.2023 - Current
- Received cash, made change and issued receipts.
- Input orders into system at point of sale and created guest checks.
- Stored supplies according to bar policies and health code requirements.
- Prepared classic, modern and unique cocktails for each customer.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Assisted with inventorying beverage stock and bar supplies.
- Mixed unique and interesting cocktails for customers, including bar specials.
Mixologist/Head Bartender
Hyatt Andaz Resort & Spa
03.2021 - 04.2023
- Prepared classic, modern and unique cocktails for each customer.
- Received cash, made change and issued receipts.
- Input orders into system at point of sale and created guest checks.
- Stored supplies according to bar policies and health code requirements.
- Maintained quality of garnishes, juices and other perishables by preparing new stock daily.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Mixed unique and interesting cocktails for customers, including bar specials.
Head Bartender
Blue Spot Barcelona
10.2018 - 04.2019
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
Asistant Restaurant Manager
Alba Granados Restaurant
03.2018 - 08.2018
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed team of up to 10 restaurant staff, maintaining exceptional customer service and quality standards.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
Server/Butler
Four Seasons Costa Rica
12.2016 - 04.2017
Head Bartender
JW Marriott
11.2015 - 12.2016
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Closed out cash register and prepared cashier report at close of business.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
No Degree - F&B Management Course
Coursera: Universita Bocconi
Online09.2020
No Degree - LOgistics For Micro & Small Businesses
Logyca/Edx
Online09.2020
No Degree - Safe Steps: Food Protection Certificate
Four Seasons CR
Guanacaste03.2016
No Degree - Hospitality Administration And Management
Laureate International Universities/ U Latina
Liberia02.2016
Skills
- Drink Consistency
- Food Preparation and Safety
- Fluent in Spanish and English
- Inventory Coordination
- Beverage Preparation
- Customer Experience Management
- Upselling Proficiency
- Inventory Monitoring
- Classic cocktail knowledge
- Alcohol infusion mastery
- Cash handling accuracy
- Expert cocktail creation
- Advanced mixology techniques
- Speedy drink preparation
- Flavor pairing proficiency
Fitness and nutrition
I love to keep myself in good shape/ Physical & mental condition and have healthy Lifestyle. That´s why Fitness and Nutrition drives to me.
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Mixologist
W Costa Rica
03.2023 - Current
Mixologist/Head Bartender
Hyatt Andaz Resort & Spa
03.2021 - 04.2023
Head Bartender
Blue Spot Barcelona
10.2018 - 04.2019
Asistant Restaurant Manager
Alba Granados Restaurant
03.2018 - 08.2018
Server/Butler
Four Seasons Costa Rica
12.2016 - 04.2017
Head Bartender
JW Marriott
11.2015 - 12.2016
No Degree - F&B Management Course
Coursera: Universita Bocconi
No Degree - LOgistics For Micro & Small Businesses
Logyca/Edx
No Degree - Safe Steps: Food Protection Certificate
Four Seasons CR
No Degree - Hospitality Administration And Management
Laureate International Universities/ U Latina
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