Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Marlon Cruz Molina

El Guarco,Cartago

Summary

Education Professional specializing in Guidance with expertise in communication, coordination, leadership, and teamwork. Demonstrated ability to analyze and address individual needs for holistic development. Skilled in managing and analyzing customer information to support effective decision making.

Overview

8
8
years of professional experience

Work History

Sr Loan Processor (Full Time Employee)

Concentrix
02.2022 - Current
  • Reviewed and evaluated loan applications to ensure accuracy, completeness, and compliance with regulations.
  • Reviewed credit reports and financial information to evaluate creditworthiness of applicants.
  • Provided technical assistance in resolving complex loan processing issues or problems.
  • Collaborated closely with underwriters when reviewing files for final approval.
  • Performed detailed analysis to verify revenues, expenses and other data provided by applicants.
  • Assistance in training, mentoring, and guiding junior agents.
  • Identified opportunities for process improvement within existing systems and procedures.

Counselor-in-Training (Internship)

Unidad Pedagógica de San Diego - Escuela Napoleón Quesada Salazar
03.2021 - 12.2021
  • Interviewed educational community members in order to identify main students and institution needs and improvement opportunities.
  • Planned and conducted orientation programs and group activities to promote the adjustment of individuals to new life and academic experiences.
  • Design and execution of strategies of personal and professional development with staff members.

Administrative Assistant (Full Time Employee)

Cinemas de Costa Rica S.A.
12.2016 - 04.2018
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Compiled data from various sources into organized reports for review by management team.
  • Provided administrative support to Regional Manager, including scheduling meetings, handling correspondence, and managing calendar.
  • Coordinated travel arrangements for Regional Manager as needed.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Assisted in customer service operations, ensuring a positive client experience in the brand's different movie theaters.

Education

Bachelor's degree in Educational Sciences with emphasis in Guidance -

Universidad De Costa Rica
03.2022

Aspiring To Be Program - Team Lead Academy - Organizational Leadership

Concentrix
07.2023

High School Diploma -

Liceo De Tobosi
11.2015

Skills

  • Strong attention to detail
  • Effective interviewer
  • Customer Service
  • Financial Data Analysis
  • Document Management
  • Process automation and optimization
  • Training Program Design
  • Needs Assessment
  • Crisis Intervention

Volunteer Experience

General Secretary , Consejo de Estudiantes de Educación, Universidad de Costa Rica | 07/01/21 - 03/01/22

  • Official documentation management
  • Official social media monitoring
  • Reporting and minute taking

Counseling Staff Volunteer, Orientación para el Bienestar(Project), Escuela de Orientación | 03/01/21 - 12/01/21 

  • Volunteer counselor in a vocational guidance and crisis intervention project for college students.
  • Support and tutoring for college students in personal and academic development, as well as strategies in the promotion of mental health.

Fiscal General, Asociación de Estudiantes de Orientación, Universidad de Costa Rica | 09/01/20 - 08/01/21 

  • Overseeing the due application of protocols and processes of the Association's Organic Statute.
  • Verification and intervention in the effective management and registration of the finances and inventory corresponding to the association.

General Secretary, Tribunal Electoral Estudiantil de Orientación, Universidad de Costa Rica | 04/01/19 - 04/01/20, 

  • Development of protocols for registration, verification and processing of information and official documents.
  • Official social media monitoring
  • Reporting and minute taking

Timeline

Sr Loan Processor (Full Time Employee)

Concentrix
02.2022 - Current

Counselor-in-Training (Internship)

Unidad Pedagógica de San Diego - Escuela Napoleón Quesada Salazar
03.2021 - 12.2021

Administrative Assistant (Full Time Employee)

Cinemas de Costa Rica S.A.
12.2016 - 04.2018

Bachelor's degree in Educational Sciences with emphasis in Guidance -

Universidad De Costa Rica

Aspiring To Be Program - Team Lead Academy - Organizational Leadership

Concentrix

High School Diploma -

Liceo De Tobosi
Marlon Cruz Molina