Marlon Daley
Senior Project Manager
San Francisco de Dos Ríos
Summary
Marlon has over 15 years of experience in Information Systems and related activities, with both technical and functional capabilities encompassing different responsibilities. Has developed various life cycle implementations, including end-user training and post implementation support. Successfully interacted with teams from all over the world, each with different cultures. Formed part of various projects including banking, human resources, manufacturing and pharmaceutical. Ten years of experience as Technical Consultant related activities and has proven successful record as SAP consultant and Project Manager in HP for over 9 years. Has proven consistent performer on research and development areas, and has an excellent record as Project Technical Lead(PTL). Latest projects were developed within P&G Treasury department, migrating platforms within SAP. Currently open for opportunities as a Sr. Project Manager or an area where I can use my knowledge and experience to improve company processes via lean six sigma or leading teams in a Management role. Proficient background in SAP and Project Management. I'm currently working as a Senior Project Manager for Fiserv as part of Global Services/E-Payments Organization leading/managing Projects as part of the Financial Services Road map Strategy. As part of the E-Payments team; I'm responsible for the design through deliver and ongoing production support of the technology platforms that enable Operational Delivery of all Global Services Capabilities. Responsible for setting the GA(Go Live) date with the client and the coordination of all implementation activities for the Project which goes across multiple business units. As PM, I'm the first point of contact for the Client. I captures lessons learned and incorporates learning's into future projects; proactively improves project processes and methodologies and contributes to Fiserv's body of knowledge on project management and/or other disciplines.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
7
7
Certifications
3
3
Languages
Work History
Senior Project Manager
Fiserv CR/Infinite Computer Solutions
San José, SJ
1 2018 - Current
- Formulate, gain alignment and execute on program approach, end state vision and roadmap for the program
- Ensure predictable, consistent, and successful program delivery through direct management and overall coordination of all program related projects and tracks of work
- Ensure a holistic view by coordinating with and monitoring all impacted business processes from Initiation to Transition
- Develop and implement overall strategic direction and vision of the testing approach for the program and manage client expectations on division of responsibility regarding testing
- Track and report of testing activities across the Fiserv solution to meet client satisfaction goals and contract parameters
- Responsible for the portion of the Solution Definition Document that pertains to the AP solution
- Assess the impact of requirement changes to the AP solution.
- Maintained schedules to meet key milestones at every project phase
- Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion
- Evaluated vendor proposals, selecting those that provided the best value for cost, quality, and timeliness
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements
- Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints
- Conducted post-project evaluations to identify areas of improvement and implement corrective actions for future endeavors
- Monitored project progress, identified risks and implemented corrective measures to acquire success
- Mentored junior project managers and team members to enhance their skills and career growth
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones
- Developed and maintained relationships with key stakeholders to meet objectives and boost rapport
- Crafted and maintained project plans and schedules to meet organizational objectives
- Nurtured strong working relationships with internal and external stakeholders, building trust and credibility that facilitated smooth collaboration on shared goals
- Updated customers and senior leaders on progress and roadblocks
- Spearheaded process improvement initiatives that resulted in increased productivity and streamlined workflows across departments
- Established effective communication channels with stakeholders to ensure transparency and alignment of expectations
- Streamlined project management processes by implementing agile methodologies, resulting in improved efficiency and reduced costs
- Negotiated contracts with vendors and suppliers, securing favorable terms for the organization''s benefit
- Communicated project plans and progress to key stakeholders and project contributors
- Ensured compliance with industry regulations by staying current on changes in legislation or guidelines relevant to projects'' scopes
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders
- Managed budgets exceeding $1 million while effectively controlling costs through diligent financial oversight
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs
- Established and managed change management processes to fulfill successful project transitions
- Implemented change management processes to accommodate evolving project requirements while minimizing disruptions
- Developed and led multi-disciplinary team to redefine problems and reach solutions based on different perspectives
- Championed innovative approaches when faced with complex problems or opportunities requiring non-traditional thinking
- Optimized resource allocation by closely monitoring project progress and adjusting team assignments as needed
- Delivered high-quality results by fostering a culture of accountability among team members and setting clear performance expectations
- Developed and maintained project budgets to control costs and meet organizational and project goals
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities
- Collaborated with business analysts to gather requirements, ensuring projects met client needs and expectations
- Partnered with project team members to identify and quickly address problems
- Developed and implemented project plans and budgets to ensure successful execution
- Reported regularly to managers on project budget, progress, and technical problems
- Analyzed project performance data to identify areas of improvement
- Monitored project progress, identified risks and took corrective action as needed
- Tracked project and team member performance closely to quickly intervene in mistakes or delays
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts
- Maintained open communication by presenting regular updates on project status to customers
- Sourced, vetted and managed vendors needed to accomplish project goals
- Recruited and oversaw personnel to achieve performance and quality targets
- Facilitated workshops to collect project requirements and user feedback
- Verified quality of deliverables and conformance to specifications before submitting to clients
- Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives
Senior Project Manager/People Management
Object Technology Solutions(OTSI)
San José, SJ
07.2016 - 01.2018
- I had the main responsibility of making sure the project was completed on time and within budget, that the project's objectives were met and that every team member executes their tasks properly
- Managed and Lead a team of 30 software developers
- I was in charge of bringing the team together(Interviewing, hiring and coaching) from zero and conforming the different scrum teams within the Project
- Responsibilities: On time risk assessment of the project
- Making sure that all the aims of the project are met in a constant manner
- Making sure the quality standards are met
- Utilizing systems to keep track of people and progress
- Minimizing project issues
- Designing and controlling KPI
- Implementing Standard Processes
- Fostering a positive work environment.
- Maintained schedules to meet key milestones at every project phase
- Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives
- Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion
- Evaluated vendor proposals, selecting those that provided the best value for cost, quality, and timeliness
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements
- Conducted post-project evaluations to identify areas of improvement and implement corrective actions for future endeavors
- Mentored junior project managers and team members to enhance their skills and career growth
- Monitored project progress, identified risks and implemented corrective measures to acquire success
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones
- Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints
- Negotiated contracts with vendors and suppliers, securing favorable terms for the organization''s benefit
- Streamlined project management processes by implementing agile methodologies, resulting in improved efficiency and reduced costs
- Established effective communication channels with stakeholders to ensure transparency and alignment of expectations
- Spearheaded process improvement initiatives that resulted in increased productivity and streamlined workflows across departments
- Updated customers and senior leaders on progress and roadblocks
- Nurtured strong working relationships with internal and external stakeholders, building trust and credibility that facilitated smooth collaboration on shared goals
- Developed and maintained relationships with key stakeholders to meet objectives and boost rapport
- Crafted and maintained project plans and schedules to meet organizational objectives
Project Manager
Hewlett Packard(HP)
01.2009 - 01.2016
- I Lead matrix teams to achieve all Project objectives and requirements on schedule
- Responsibilities: Manages internal project delivery
- Manages project financials including business impact
- Manages stakeholder relationships
- Manages project team
- Manages internal as well as external resources with a team size generally up to 10 people
- Tasks: Work on problems / projects of diverse complexity and scope
- Follows established Projects guidelines and interprets policies
- Conduct project status meetings
- Document and publish actions, issues, decisions and agreements from the meetings
- Communicate with project stakeholders and management
- Manages internal project delivery and Manages project financials including business impact
- Manages stakeholder relationships and Manages Project team
- Acts as team member by providing information, analysis and recommendations in support of team efforts.
E-commerce Experience(Quadrem)
Hewlett Packard
12.2006 - 01.2016
- Within HP and as a member of the Quadrem support team, I have provided support and assistance to sellers and buyers via the Quadrem mining Portal for almost 2 years
- Quadrem is a worldwide procurement and strategic sourcing provider
- It was created in October 2000 during a trend of eMarketplace creation
- It originates from the mining industry
- I provide guidance and consultancy in different Projects/events with companies in different sectors such as mining, consumer goods, utilities and in the public sector
- Tasks: Organize bids and networking events between buyers and sellers
- Assist buyers and sellers with all needs related to the Portal access
- Work with new clients to set up new profiles
- Provide assistance as needed for client's connectivity issues in our electronic platform.
Education
Computer Science Engineer- Pending Graduation Seminar -
Universidad Internacional De Las Americas(UIA)
San José, SJ 01.1996 - 05.2003
Skills
Workday
Project Management
Team Leadership
People Management
Networking & E-Connectivity
Kanban
Service Now
Excellent Communication
Effective Communication
Customer Relationship Management
Time management abilities
Budget Control
Interpersonal Skills
Resource Allocation
Cost Analysis
Multitasking
Goal Setting
Resource Coordination
Documentation And Reporting
Written Communication
Stakeholder Relations
Teamwork and Collaboration
Requirements Gathering
Training and mentoring
Project plan development
Agile Methodology
Financial Administration
Certification
CCNA Module I, II at Costa Rica University.
Affiliations
- PMI.Org
- Scrum.Org
- PMIcr.Org
Timeline
Senior Project Manager/People Management
Object Technology Solutions(OTSI)
07.2016 - 01.2018
Project Manager
Hewlett Packard(HP)
01.2009 - 01.2016
E-commerce Experience(Quadrem)
Hewlett Packard
12.2006 - 01.2016
Computer Science Engineer- Pending Graduation Seminar -
Universidad Internacional De Las Americas(UIA)
01.1996 - 05.2003
Senior Project Manager
Fiserv CR/Infinite Computer Solutions
1 2018 - Current
CCNA Module I, II at Costa Rica University.
Portuguese Academy Modules I, II, III & IV, Class of 2011.
Professional SCRUM Master I (PSM I) & Professional SCRUM Product Owner I (PSPO I)
PMP Fundamentals.
ITIL V3. Certification
Leadership and Communication Skills in Services Projects.
SAP FI-CO. Module I, II, III & IV completed.
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