Marlon Gutiérrez Abarca
Customer Service Representative
Coronado,SJ
Summary
Experienced supply chain professional with 10+ years of expertise in managing back orders for global companies. Proficient in customer service, sales, and training, with a strong understanding of systems like SAP and S4. Goal-oriented with excellent communication and teamwork skills, along with exceptional time management and attention to detail.
Overview
22
22
years of professional experience
Work History
Advisor for the evaluation of international academic credentials
World Education Services (WES)
1 2024 - Current
- Helping applicants with student validations, Course by Course, and Document by Document.
Front-line agent
HP Inc
01.2010 - 01.2023
- Receiving calls from engineers requesting back-ordered parts to be delivered across the USA.
Channel Back Order Agent
HP Inc
- Took ownership of the trade area, reducing the backorder report by a high percentage.
Material Expertise Agent
HP Inc
- Customize support to specific region and stakeholders in the US.
Retail Sales Advisor and Customer Service
Café Britt
01.2003 - 01.2010
- At the Airport, retail stores, and out of GAM Stores.
Education
High School Diploma -
Liceo De Belén
05.2001 -
Diploma - Tourism And Airline Technician
Instituto Interamericano De Tecnología (ITEC)
05.2001 -
Bachelor's degree in English language -
Universidad Magister
Café Britt
Hewlett Packard
Universidad Creativa
Skills
Focused on the Customer´s satisfaction
Organized and Responsible
Problem Solving and Analytical Skills
Empathy and patience
Reliability and punctuality
Communication and Teamwork
Languages
English
Professional Working
Timeline
Front-line agent
HP Inc
01.2010 - 01.2023
Retail Sales Advisor and Customer Service
Café Britt
01.2003 - 01.2010
High School Diploma -
Liceo De Belén
05.2001 -
Diploma - Tourism And Airline Technician
Instituto Interamericano De Tecnología (ITEC)
05.2001 -
Advisor for the evaluation of international academic credentials
World Education Services (WES)
1 2024 - Current
Channel Back Order Agent
HP Inc
Material Expertise Agent
HP Inc
Bachelor's degree in English language -
Universidad Magister
Café Britt
Hewlett Packard
Universidad Creativa
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