MARCO RODRIGUEZ
Sales Expert | Project Management | Production Services Management
Coronado,SJ
Summary
Driven leader with excellent analytical, decision-making and project management abilities who enjoys maintaining employee focus and achieving quality targets with hands-on supervision.
A professional Sales Expert with reputation for exceeding performance benchmarks in SMB settings.
A dependable team player with great communication and organizational skills. Courteous and self-motivated with talent for driving and exceeding sales targets.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
Work History
Production Manager, Client Services
Cheetah Digital Marigold
San Jose
01.2019 - 02.2023
- Weekly customer meetings to discuss service needs and develop effective and practical solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monthly monitoring of team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed department processes and procedures to boost customer satisfaction.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Implemented strategies to increase customer service satisfaction ratings.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Launched quality assurance practices for each phase of development.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Sales Associate
Tech Data Costa Rica
San Jose
12.2007 - 12.2010
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Utilized upselling techniques to promote additional products and increase sales.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Managed SMB regions for organization from initial contact through to closing and servicing.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Negotiated pricing with vendor suppliers to fit customer budgets and generate maximum gross profit.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Collaborated with cross-functional teams to identify and address customer needs.
- Utilized CRM software to manage customer accounts and track performance metrics, pipelines and sales trends.
Education
Bachelor's in English Teaching - English Education
Universidad Internacional De Las Americas
San Jose 01.2021 - Current
High School Diploma -
Liceo Coronado
San Jose 01.1995 - 12.2000
Skills
Analytical and Critical Thinking
Continuous improvements
Strategic planning
Quality assurance
Data-driven
Project Management
Key Performance Indicators
Staff Management
Accomplishments
- Ranked #1 in SMB region for 2010.
- Collaborated with Success and Engineering teams in the development of major retail client platform transitions.
- Improved overall utilization numbers from 105% back to 85% by staffing, implementing training programs allowing ideal productivity levels.
- Documented and resolved Quality production Issues which led to improving accuracy rate to 99.9% for 3 consecutive years.
- Managed top retail clients (Chico's, Tailored Brands, American Eagle, Ann Taylor) projects and day to day production.
Timeline
Bachelor's in English Teaching - English Education
Universidad Internacional De Las Americas
01.2021 - Current
Production Manager, Client Services
Cheetah Digital Marigold
01.2019 - 02.2023
Sales Associate
Tech Data Costa Rica
12.2007 - 12.2010
High School Diploma -
Liceo Coronado
01.1995 - 12.2000