Martín Ortiz Vindas

Currently working for Global Lending Services as a funding coordinator acting as the point of contact between the bank and the dealership to facilitate auto loan funding.

• Ensuring all loan applications are complete and meet the bank’s criteria.
• Reviewing customer documents like income proof, identification, and vehicle purchase agreements for accuracy.
• Communicating with dealership staff to resolve discrepancies or gather additional information.
• Developing positive, professional business to business relationships with dealership staff to ensure a smooth and efficient funding process.

• Negotiated payment arrangements with business owners, demonstrating empathy and recommending solutions based on their financial situation.
• Provided specialized support by offering loan restructuring programs aligned with customer needs to ensure sustainable repayment solutions.
• Delivered exceptional customer service while handling collections, balancing business relationships with effective debt recovery strategies.
• Assisted business owners in understanding and managing their financial obligations, providing guidance on available financial programs and options.
• Maintained a high level of professionalism and compliance with company policies and financial regulations while resolving customer concerns.

• Taught adults and seniors the fundamentals of computer use, including typing, file management, and internet navigation.
• Provided training on Microsoft Office tools (Word, Excel, PowerPoint), and the effective use of social media platforms.
• Designed simple, accessible lessons to support lifelong learning and reduce the digital divide.