Summary
Overview
Work History
Education
Skills
Timeline
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Marvin Mejia

Marvin Mejia

Educator
Belen,Heredia

Summary

Dynamic English Teacher with a proven track record at Universidad Latina De Costa Rica, adept at lesson planning and fostering student support. Enhanced engagement through innovative multimedia strategies, while promoting a respectful learning environment.

Professional Teacher focused on maximizing student learning potential through diverse instructional strategies and classroom management techniques. Skilled lecturer, discussion facilitator and hands-on leader focused on student success. Excels at meeting and exceeding district standards.

Overview

14
14
years of professional experience
3
3
Languages

Work History

English Teacher

Universidad Latina De Costa Rica.
09.2011 - 04.2025
  • Developed innovative lesson plans to engage students in English language learning.
  • Increased student motivation by providing timely feedback and recognizing individual achievements.
  • Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
  • Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
  • Designed and implemented assessments to measure student progress in English language learning.
  • Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
  • Assessed student progress and provided feedback to improve performance and establish academic success.

Bilingual Customer Service Supervisor

WNS Global Services
03.2012 - 09.2023
  • Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
  • Conducted regular performance reviews, providing constructive feedback to foster professional growth within the team.
  • Maintained a high level of cultural sensitivity, fostering an inclusive work environment for all employees.
  • Increased team productivity by optimizing schedules, workload distribution, and resource allocation.
  • Reduced customer complaints by proactively identifying potential issues and implementing solutions.
  • Collaborated with other departments for seamless coordination during escalated situations or special requests.
  • Managed escalated cases effectively, leveraging bilingual capabilities to bridge communication gaps when necessary.
  • Addressed employee concerns, promoting a positive work environment that retained top talent.
  • Utilized French/English proficiency to build relationships with French/English-speaking customers.

Education

Licenciatura - Education

Universidad Latina De Costa Rica
San Pedro, Costa Rica
05.2001 -

Certificate - French As A Third Language

Institute Ives Theriault
Montreal Canada
05.2001 -

Skills

Time management

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Timeline

Bilingual Customer Service Supervisor

WNS Global Services
03.2012 - 09.2023

English Teacher

Universidad Latina De Costa Rica.
09.2011 - 04.2025

Licenciatura - Education

Universidad Latina De Costa Rica
05.2001 -

Certificate - French As A Third Language

Institute Ives Theriault
05.2001 -

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