Marvin Mejia
Educator
Belen,Heredia
Summary
Dynamic English Teacher with a proven track record at Universidad Latina De Costa Rica, adept at lesson planning and fostering student support. Enhanced engagement through innovative multimedia strategies, while promoting a respectful learning environment.
Professional Teacher focused on maximizing student learning potential through diverse instructional strategies and classroom management techniques. Skilled lecturer, discussion facilitator and hands-on leader focused on student success. Excels at meeting and exceeding district standards.
Overview
14
14
years of professional experience
3
3
Languages
Work History
English Teacher
Universidad Latina De Costa Rica.
09.2011 - 04.2025
- Developed innovative lesson plans to engage students in English language learning.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Designed and implemented assessments to measure student progress in English language learning.
- Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
- Assessed student progress and provided feedback to improve performance and establish academic success.
Bilingual Customer Service Supervisor
WNS Global Services
03.2012 - 09.2023
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Conducted regular performance reviews, providing constructive feedback to foster professional growth within the team.
- Maintained a high level of cultural sensitivity, fostering an inclusive work environment for all employees.
- Increased team productivity by optimizing schedules, workload distribution, and resource allocation.
- Reduced customer complaints by proactively identifying potential issues and implementing solutions.
- Collaborated with other departments for seamless coordination during escalated situations or special requests.
- Managed escalated cases effectively, leveraging bilingual capabilities to bridge communication gaps when necessary.
- Addressed employee concerns, promoting a positive work environment that retained top talent.
- Utilized French/English proficiency to build relationships with French/English-speaking customers.
Education
Licenciatura - Education
Universidad Latina De Costa Rica
San Pedro, Costa Rica 05.2001 -
Certificate - French As A Third Language
Institute Ives Theriault
Montreal Canada 05.2001 -
Skills
Time management
Verbal and written communication
Student motivation
Active listening
Grammar instruction
Online teaching
Grammar principles
English for specific purposes
ESL methodologies
Pronunciation coaching
Reading comprehension
Timeline
Bilingual Customer Service Supervisor
WNS Global Services
03.2012 - 09.2023
English Teacher
Universidad Latina De Costa Rica.
09.2011 - 04.2025
Licenciatura - Education
Universidad Latina De Costa Rica
05.2001 -
Certificate - French As A Third Language
Institute Ives Theriault
05.2001 -