Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Massiel Chaves

Summary

Experienced digital project manager with 15+ years leading technological solutions in companies. Holds a Master’s in Communication and certifications in Scrum, Product Owner, and Scrum Master. Skilled in Agile methodologies, team leadership, and delivering tailored digital solutions that optimize processes and drive impactful results.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Senior Project Manager-Business Analyst

Establishment Labs
07.2023 - Current
  • Senior Product Owner in the Media Lab Digital Area, managing the Digital Projects of Motiva and Mia Femtech focused on Digital Platforms with the Scrum framework.
  • Ensuring the content of the Websites, Proof of Concept, implementation of Digital Solutions like Content Management Systems and Consumer Apps.
  • Support International Launches focus on digital experiences.
  • Implementation of systems like Contact Center for USA Market.

Senior Analyst at NovaHub

Nova Hub Grupo CS
07.2018 - 07.2023
  • Coordinate the Digital Project Management area, leadership team of Product Owners and Scrum Master.
  • Develop Digital Projects using Agile philosophy and the Scrum Framework. Work with interdisciplinary teams and stakeholders to develop digital products and services.
  • Manage the organization's service desk.
  • Design and develop projects until they reach their final stage, including risk, onboarding, and business cases.

Commercial Executive

MB Credit-Multibank
09.2015 - 05.2018
  • Capture and formalize business in new and used vehicle agencies, generating commercial relationships at various points of sale.
  • Attract premium customers to find financial solutions according to their needs and comply with banking requirements and regulations, meeting the bank's qualitative goals.

Projects Department

Audi and Nissan
09.2010 - 07.2015
  • Lead the Renting and Leasing project, manage the financial product, coordinate communication with external clients, control the client portfolio, serve the internal client, and support new business generation.

Freelance as Advisor in Public Relations and Internal Communication

Farmavision Pharmaceutical
07.2013 - 10.2013
  • Professionally advise its communication and public relations projects, analyze needs, develop internal communication tools and recycling programs, design improvements for the image of the company,

Design Project of the Financial CarCrédito

Nissan Datsun Agency
08.2010 - 10.2012
  • Work on the brand book, construction of the company's identity and image, development of the website, and alliances with banks, attending to the regulations of financial entities.

Head of the Customer Service Department

Lbel Paris
11.2009 - 05.2010
  • Supervisor of billing processes, product distribution, IVR monitoring, and OCR Optical Character Recognition corporate system implementation.
  • Meet the needs of zone managers to streamline internal logistics processes.

Leadership of the Customer Service Department

Audi Center Costa Rica
08.2005 - 10.2009
  • Design communication strategies and implement customer relationship management CRM.
  • Serve customers in the after-sales area to solve technical and commercial needs, proposing process changes and attention to complaints.

Intership

National Insurance Institute INS
09.2004 - 12.2004
  • Internal communication campaigns development, and events organization.
  • Guided tours at the Jade Museum, support in events of internal clients as Firefighters of Costa Rica and Pan American Insurance Congress.

Education

Master degree - Communication with Emphasis in Organizational Communication

Universidad Latina de Costa Rica
12.2009

Bachelor - Public Relations

Interamerican University of Costa Rica
03.2005

Bachelor - Secondary Education

Santa Inés Bilingual School
12.2001

Skills

  • Software Azure and Jira
  • Conversational English
  • Availability to Travel
  • Teamwork Interdisciplinary-multicultural
  • Stakeholder management
  • Negotiation
  • High Level of Commitment
  • Active Listening
  • Strategic Planning
  • Scheduling
  • Leadership Development

Certification

  • Certification as Agile Team Facilitation, IC Agile, 11/01/24
  • Core Team, Jornadas Latinoamericanas de Agilidad, Costa Rica, 09/01/24
  • Certification in Digital Transformation Strategies, INCAE, 05/01/22
  • Certified as Product Owner, Cenfotec, 04/01/21
  • Certified as a Scrum Master, Scrum Alliance, 01/01/20
  • Design Thinking, People-Centered Innovation, Crehana, 05/01/19
  • AIGAgile Certified Professional, Scrum Fundamentals, 03/01/19
  • Jira Driving Certificate for Users, 03/01/19

Timeline

Senior Project Manager-Business Analyst

Establishment Labs
07.2023 - Current

Senior Analyst at NovaHub

Nova Hub Grupo CS
07.2018 - 07.2023

Commercial Executive

MB Credit-Multibank
09.2015 - 05.2018

Freelance as Advisor in Public Relations and Internal Communication

Farmavision Pharmaceutical
07.2013 - 10.2013

Projects Department

Audi and Nissan
09.2010 - 07.2015

Design Project of the Financial CarCrédito

Nissan Datsun Agency
08.2010 - 10.2012

Head of the Customer Service Department

Lbel Paris
11.2009 - 05.2010

Leadership of the Customer Service Department

Audi Center Costa Rica
08.2005 - 10.2009

Intership

National Insurance Institute INS
09.2004 - 12.2004

Bachelor - Public Relations

Interamerican University of Costa Rica

Bachelor - Secondary Education

Santa Inés Bilingual School

Master degree - Communication with Emphasis in Organizational Communication

Universidad Latina de Costa Rica

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Massiel Chaves