Massyel Morales Solís
Perez Zeledón
Summary
Highly organized and dedicated with a positive attitude. Capable of multitasking under pressure. Customer service experience. Excellent verbal, written and interpersonal communication. Leadership skills and management experience. Enthusiastic about working in an environment with goals. Quick adaptation and problem-solving skills. Technical abilities: Microsoft Office (Power Point, Word, Excel, Front Page 2003), Windows, Experience on computer systems with emphasis in Hotel Reception and customer service. English proficiency Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
Work History
HR Assistant
Amazon
04.2024 - 07.2024
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Supported managers in addressing employee relations issues, providing guidance on conflict resolution techniques.
- Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
Collections Executive
Coopealianza R.L.
4 2017 - 04.2024
- Collection and customer service call center
- Creation of plans and strategies for collecting debts
- Coordination of payment arrangements
- Guidance to improve customers finances
- Resolve customer complaints
Cashier
Suzuki Pérez Zeledón
03.2015 - 06.2016
- Processing payments
- Customer Service
- Treasury and deposits
- Archive documents
Receptionist
Clínica de Urgencias P.Z.
08.2013 - 02.2015
- Customer service, greeting visitors
- Processing payments
- Schedule appointments
- Archive documents
Customer Service Representative
Sykes Enterprises Call Center
10.2010 - 11.2011
- Assurant Account Appliance Insurance Rep
- AT&T Account: Communications Company
- Customer service in English
- Keep reports of transactions
- Resolve customers complaints
- Process payments, purchases, discounts, and returns.
Education
Business Administration -
Universidad Latina de Costa Rica
01.2011 - 05.2014
Business Administration - undefined
Universidad Metropolitana Castro Carazo
01.2014 - 05.2015
First Year of English Education - undefined
Universidad Latina de Costa Rica
01.2007 - 05.2008
Second Year of English Education - undefined
Universidad Latina de Costa Rica
01.2021 - 05.2022
Skills
Word
Excel
Conflict resolution
Employee Relations
Record preparation
File Maintenance
HR Policies Compliance
Human Resources Support
Administrative Support
Payment Processing
Cash Handling
Debt recovery expertise
Strong negotiation skills
Goal-Oriented
Telephone skills
Data Entry
Customer Service
Product Knowledge
Active Listening
Complaint resolution
Personal Information
- Age: 33
- Nationality: Costa Rican
Languages
Spanish
English
Timeline
HR Assistant
Amazon
04.2024 - 07.2024
Second Year of English Education - undefined
Universidad Latina de Costa Rica
01.2021 - 05.2022
Cashier
Suzuki Pérez Zeledón
03.2015 - 06.2016
Business Administration - undefined
Universidad Metropolitana Castro Carazo
01.2014 - 05.2015
Receptionist
Clínica de Urgencias P.Z.
08.2013 - 02.2015
Business Administration -
Universidad Latina de Costa Rica
01.2011 - 05.2014
Customer Service Representative
Sykes Enterprises Call Center
10.2010 - 11.2011
First Year of English Education - undefined
Universidad Latina de Costa Rica
01.2007 - 05.2008
Collections Executive
Coopealianza R.L.
4 2017 - 04.2024
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