Summary
Overview
Work History
Education
Skills
Timeline
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Matias Artavia Briceño

Santa Ana

Summary

Professional with experience in cloud solutions technical support, corporate travel management, and enterprise client service. Skilled in platforms such as Azure, Office 365, and Exchange, as well as managing personalized itineraries and corporate support services. Focused on delivering high-quality customer service, operational efficiency, and effective solutions.

Overview

5
5
years of professional experience
2
2
Languages

Work History

Enterprise Technical Support

Persistent Systems
12.2023 - 02.2025
  • Provided specialized technical support for Azure Cloud subscription management for enterprise clients.
  • Supported the Identity team, assisting with Office 365, Exchange, and Azure using multiple administrative portals.
  • Performed configurations in Security and Compliance platforms to ensure integrity and security of corporate environments.
  • Delivered Enterprise-level support for high-value clients

Corporate Travel Consultant

CWT
09.2022 - 12.2023
  • Managed corporate travel itineraries using SABRE to issue bookings and handle modifications.
  • Delivered personalized service for enterprise clients, tailoring travel solutions to their specific needs.
  • Coordinated flights, accommodations, and transportation to ensure seamless travel experiences.

AzureCloud & Identity Services Support Specialist

Tek Experts
06.2021 - 08.2022
  • Provided technical support for Azure Cloud subscription management.
  • Worked in the Identity team, mainly supporting Office 365, Exchange, and Azure environments.
  • Managed configurations across three different administrative portals to ensure smooth operations.

Chat Advisor & Frontline Support – IOS & MacOS

Concentrix
06.2020 - 07.2021
  • Provided first-level technical support for iOS and macOS devices via online chat.
  • Managed a high volume of requests efficiently, resolving issues while maintaining high service standards.
  • Acted as the first point of contact, guiding users to effective solutions with professionalism.

Education

Certification - Azure Fundamentals

Microsoft Learn
US
05.2001 -

High School Diploma -

Colegio Los Angeles
San Jose Costa Rica
05.2001 -

Skills

    Friendly, positive attitude

    Teamwork and collaboration

    Computer skills

    Customer service

    Microsoft office

    Multitasking

    Data entry

    Excellent communication

Timeline

Enterprise Technical Support

Persistent Systems
12.2023 - 02.2025

Corporate Travel Consultant

CWT
09.2022 - 12.2023

AzureCloud & Identity Services Support Specialist

Tek Experts
06.2021 - 08.2022

Chat Advisor & Frontline Support – IOS & MacOS

Concentrix
06.2020 - 07.2021

Certification - Azure Fundamentals

Microsoft Learn
05.2001 -

High School Diploma -

Colegio Los Angeles
05.2001 -

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Matias Artavia Briceño