Matias Artavia Briceño
Santa Ana
Summary
Professional with experience in cloud solutions technical support, corporate travel management, and enterprise client service. Skilled in platforms such as Azure, Office 365, and Exchange, as well as managing personalized itineraries and corporate support services. Focused on delivering high-quality customer service, operational efficiency, and effective solutions.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Enterprise Technical Support
Persistent Systems
12.2023 - 02.2025
- Provided specialized technical support for Azure Cloud subscription management for enterprise clients.
- Supported the Identity team, assisting with Office 365, Exchange, and Azure using multiple administrative portals.
- Performed configurations in Security and Compliance platforms to ensure integrity and security of corporate environments.
- Delivered Enterprise-level support for high-value clients
Corporate Travel Consultant
CWT
09.2022 - 12.2023
- Managed corporate travel itineraries using SABRE to issue bookings and handle modifications.
- Delivered personalized service for enterprise clients, tailoring travel solutions to their specific needs.
- Coordinated flights, accommodations, and transportation to ensure seamless travel experiences.
AzureCloud & Identity Services Support Specialist
Tek Experts
06.2021 - 08.2022
- Provided technical support for Azure Cloud subscription management.
- Worked in the Identity team, mainly supporting Office 365, Exchange, and Azure environments.
- Managed configurations across three different administrative portals to ensure smooth operations.
Chat Advisor & Frontline Support – IOS & MacOS
Concentrix
06.2020 - 07.2021
- Provided first-level technical support for iOS and macOS devices via online chat.
- Managed a high volume of requests efficiently, resolving issues while maintaining high service standards.
- Acted as the first point of contact, guiding users to effective solutions with professionalism.
Education
Certification - Azure Fundamentals
Microsoft Learn
US 05.2001 -
High School Diploma -
Colegio Los Angeles
San Jose Costa Rica 05.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Microsoft office
Multitasking
Data entry
Excellent communication
Timeline
Enterprise Technical Support
Persistent Systems
12.2023 - 02.2025
Corporate Travel Consultant
CWT
09.2022 - 12.2023
AzureCloud & Identity Services Support Specialist
Tek Experts
06.2021 - 08.2022
Chat Advisor & Frontline Support – IOS & MacOS
Concentrix
06.2020 - 07.2021
Certification - Azure Fundamentals
Microsoft Learn
05.2001 -
High School Diploma -
Colegio Los Angeles
05.2001 -